Senior Ops Support Specialist - Customer Care & Systems

Acosta Group; St. Louis (MO); On-site; USD 23,000 - 25,000; Full time

Job summary

Premium Retail Services, LLC in St. Louis, MO is seeking support staff to handle merchandising evaluation and premium customer service across calls, chats, text, and email.

The role involves Walmart Volt software administration, Premium 360 onboarding, and eLearning support, forming a clear path for resolution or escalation. The position emphasizes typing accuracy, professional phone etiquette, and strong business writing.

Qualifications

• Must be able to type and navigate multiple browsers with ease.
• Demonstrate professional phone etiquette in daily interactions.
• Must demonstrate formal business writing proficiency.

Responsibilities

• Answer phone calls with professional etiquette and respond to chats, text, and emails.
• Provide Walmart Volt software administration and Premium 360 onboarding support.
• Document issues clearly and escalate trends to Supervisors as needed.
• Communicate with internal partners via email with escalation reports.
• Navigate multiple cloud-based applications to access resources and support daily OSC operations.
• Perform other duties as required.

Skills

Typing

Phone etiquette

Business writing

Education

High school

Tools

Microsoft Office

Job description

Premium Retail Services, LLC in St. Louis, MO is seeking support staff to handle merchandising evaluation and premium customer service across calls, chats, text, and email.

The role involves Walmart Volt software administration, Premium 360 onboarding, and eLearning support, forming a clear path for resolution or escalation. The position emphasizes typing accuracy, professional phone etiquette, and strong business writing.