Senior Ops Manager — Sewer & Plumbing Services

JOSEPH L BALKAN; New York (NY); On-site; USD 105,000 - 135,000; Full time

Job summary

Joseph L Balkan seeks an Operations Manager to oversee daily operational infrastructure, people, facilities, equipment, safety, fleet, and customer service in Richmond Hill, NY. This hands-on leadership role requires experience in sewer, drain cleaning, plumbing, or related field-service industries.

The candidate will supervise HR administration, ensure safety standards, and partner with leadership to manage staffing and performance across field and office operations, while maintaining company

Qualifications

• 5+ years of operational leadership experience in field-service (sewer/drain/plumbing) preferred.
• Strong customer-service experience in residential/commercial settings.
• Ability to create structure, processes, documentation, and accountability.
• Experience handling employee relations, performance management, onboarding and HR duties.
• Strong judgment and problem-solving skills in fast-moving environments.

Responsibilities

• Oversee day-to-day HR administration and employee-related operational matters.
• Maintain safety culture and OSHA documentation across operations.
• Partner with leadership to determine staffing across field and office teams.
• Define and maintain clear job descriptions, roles, and performance expectations.
• Manage performance reviews and regular check-ins.
• Lead the safety program and reinforce a strong safety culture.
• Oversee facilities, vehicles, and maintenance planning.

Skills

Operational leadership

Customer service

Structured processes

Employee relations

Leadership communication

Job description

Joseph L Balkan seeks an Operations Manager to oversee daily operational infrastructure, people, facilities, equipment, safety, fleet, and customer service in Richmond Hill, NY. This hands-on leadership role requires experience in sewer, drain cleaning, plumbing, or related field-service industries.

The candidate will supervise HR administration, ensure safety standards, and partner with leadership to manage staffing and performance across field and office operations, while maintaining company