Operations Leader - Sewer & Plumbing Services

Joseph L Balkan Inc; New York (NY); On-site; USD 105,000 - 135,000; Full time

Job summary

Joseph L Balkan Inc in Richmond Hill, NY, is seeking an Operations Manager to oversee day-to-day operations in sewer, drain cleaning and plumbing services. The role requires hands-on leadership across office and field operations to ensure safety, efficiency, and customer service.

The ideal candidate has 5+ years in a field-service leadership role, plus strong communication and problem-solving skills to manage staffing, performance reviews, and safety programs.

Qualifications

• Requires 5+ years of operational leadership in field-service (sewer/drain/plumbing)
• Strong customer service in residential/commercial settings
• Ability to create structure, processes, and accountability
• Experience with employee relations, performance management, onboarding, HR tasks
• Strong communication and leadership with cross-functional teams

Responsibilities

• Oversee day-to-day HR and employee-related operational matters
• Maintain safety culture and OSHA documentation
• Partner with leadership to determine staffing across field and office
• Establish clear job descriptions, roles, and performance expectations
• Manage performance reviews and progress check-ins
• Lead safety programs and incident reporting
• Oversee facilities, yards, and workspaces to be safe and organized
• Oversee company vehicles, maintenance, inspections, and registrations

Skills

Operational leadership

Customer service

Communication

Problem-solving

HR administration

Staffing

Leadership

Job description

Joseph L Balkan Inc in Richmond Hill, NY, is seeking an Operations Manager to oversee day-to-day operations in sewer, drain cleaning and plumbing services. The role requires hands-on leadership across office and field operations to ensure safety, efficiency, and customer service.

The ideal candidate has 5+ years in a field-service leadership role, plus strong communication and problem-solving skills to manage staffing, performance reviews, and safety programs.