Operations Manager

Joseph L Balkan Inc; New York (NY); On-site; USD 105,000 - 135,000; Full time

Job summary

Joseph L Balkan Inc in Richmond Hill, NY, is seeking an Operations Manager to oversee day-to-day operations in sewer, drain cleaning and plumbing services. The role requires hands-on leadership across office and field operations to ensure safety, efficiency, and customer service.

The ideal candidate has 5+ years in a field-service leadership role, plus strong communication and problem-solving skills to manage staffing, performance reviews, and safety programs.

Qualifications

• Requires 5+ years of operational leadership in field-service (sewer/drain/plumbing)
• Strong customer service in residential/commercial settings
• Ability to create structure, processes, and accountability
• Experience with employee relations, performance management, onboarding, HR tasks
• Strong communication and leadership with cross-functional teams

Responsibilities

• Oversee day-to-day HR and employee-related operational matters
• Maintain safety culture and OSHA documentation
• Partner with leadership to determine staffing across field and office
• Establish clear job descriptions, roles, and performance expectations
• Manage performance reviews and progress check-ins
• Lead safety programs and incident reporting
• Oversee facilities, yards, and workspaces to be safe and organized
• Oversee company vehicles, maintenance, inspections, and registrations

Skills

Operational leadership

Customer service

Communication

Problem-solving

HR administration

Staffing

Leadership

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Richmond Hill, NY, US

3 days ago Requisition ID: 1024

Salary Range: $105,000.00 To $135,000.00 Annually

Operations Manager — Sewer, Drain Cleaning & Plumbing

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operational infrastructure of the company, with accountability for people, facilities, equipment, safety, fleet, customer service, and operational standards.

This is a hands‑on leadership role requiring prior experience in the sewer, drain cleaning, plumbing, or closely related field-service industry. The Operations Manager works across office operations to ensure employees have the people, tools, equipment, training, processes, and support necessary to perform their jobs safely and effectively.

The ideal candidate understands the realities of a fast‑paced service business and is equally capable of solving an immediate operational problem and building the systems needed to prevent that problem from recurring.

• Oversee day‑to‑day HR administration and employee‑related operational matters.
• Maintain the company culture built around safety, professionalism, accountability, teamwork, and customer service.
• Partner with leadership to determine staffing needs across field and office operations.
• Establish and maintain clear job descriptions, roles, responsibilities, and performance expectations.
• Manage the performance review process, including annual reviews and periodic performance check‑ins.
• Lead the company’s safety program and reinforce a strong safety culture across field and office operations.
• Maintain required OSHA documentation, training records, safety policies, and incident reporting.
• Oversee the company’s facilities and ensure buildings, yards, storage areas, and workspaces are safe, organized, secure, and properly maintained.
• Oversee company vehicles, including maintenance, inspections, registrations, insurance, repairs, and replacement planning.

Qualifications:

• Minimum 5+ years of operational leadership experience within sewer, drain cleaning, plumbing, excavation, utilities, or a closely related field-service environment preferred.
• Strong understanding of customer service within a residential and/or commercial service environment.
• Ability to create structure, processes, documentation, and accountability.
• Experience handling employee relations, performance management, onboarding, and day‑to‑day HR responsibilities.
• Strong judgment and problem‑solving skills, particularly in a fast‑moving environment where priorities can change quickly.
• Strong communication and leadership skills with the ability to work effectively with ownership, managers, office staff, technicians, vendors, and customers.

Salary Rabge: $105,000.00 - $135,000.00/Annually, based on experience.