Senior Ops Lead: End-to-End Orders & Logistics

Socket.dev; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Uneekor, Inc. in the Dallas/Frisco area seeks an Operations Specialist to manage order fulfillment, inventory tracking, shipping and receiving of hardware, and RMAs.

You will coordinate with Support, Accounting, and Sales to keep processes moving smoothly and uphold our commitment to customer satisfaction. Ideal candidates have a strong supply chain background, ERP experience (NetSuite or Shopify), and excellent communication.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, or a related field.
• 5+ years of experience in operations, supply chain, logistics, or a related field.
• Experience with ERP systems such as NetSuite or Shopify; proficiency in data analysis and MS Office.
• Proven ability to analyze complex logistics challenges and implement effective solutions.
• Exceptional written and verbal communication skills; ability to lead cross-functional teams.

Responsibilities

• Oversee end-to-end lifecycle of customer orders from receipt through processing, shipment, billing, and archiving.
• Develop and refine logistics strategies to ensure timely, accurate product delivery.
• Lead the management of customer returns, RMAs, and credits in line with company policies.
• Ensure prompt fulfillment of customer documentation requests with regulatory compliance.
• Serve as primary contact for customers on order status, shipments, invoices, and policies.
• Collaborate with Technical Support, Accounting, and Sales to resolve issues and optimize processes.
• Work with warehouse teams to monitor stock levels and reduce excess/obsolete stock.
• Generate reports on sales metrics, order status, and customer feedback for strategic decisions.
• Use data analytics to identify trends and drive continuous improvement in logistics.
• Establish feedback mechanisms to evaluate supplier service and quality.

Skills

Data analysis

Communication

Leadership

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration

MBA or advanced certifications (advantageous)

Tools

NetSuite

Shopify

Microsoft Excel

Job description

Uneekor, Inc. in the Dallas/Frisco area seeks an Operations Specialist to manage order fulfillment, inventory tracking, shipping and receiving of hardware, and RMAs.

You will coordinate with Support, Accounting, and Sales to keep processes moving smoothly and uphold our commitment to customer satisfaction. Ideal candidates have a strong supply chain background, ERP experience (NetSuite or Shopify), and excellent communication.