Logistics & Order Operations Specialist

Socket.dev; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Uneekor Inc. is seeking an Operations Specialist in the Dallas/Frisco area to manage order fulfillment, inventory tracking, shipping/receiving of hardware, and RMAs. You will coordinate with Technical Support, Accounting, and Sales to ensure timely delivery and high customer satisfaction.

Responsibilities include optimizing logistics, tracking stock levels, and generating reports to guide improvements. Strong communication and ERP experience are essential.

Qualifications

• Understanding of supply chain management and logistics with continuous improvement focus.
• Experience with ERP systems such as NetSuite or Shopify; proficiency in data analysis and MS Office.
• Ability to analyze logistics challenges and implement solutions.
• Strong written and verbal communication; cross-functional collaboration.
• Experience leading cross-functional teams and driving operational excellence.
• Familiarity with industry regulations and standards in logistics.

Responsibilities

• Oversee end-to-end lifecycle of customer orders from receipt to processing, shipment, billing, and archiving.
• Implement and refine logistics strategies to ensure timely, accurate product delivery.
• Lead management of customer return requests, tracking, disposition, and credits or RMAs.
• Ensure customer documentation requests are fulfilled promptly and in compliance.
• Serve as primary contact for customers on order status, shipments, invoices, returns, quotes, and policies.
• Maintain communication with Technical Support, Accounting, and Sales to resolve issues.
• Collaborate with warehouse teams to monitor stock levels and minimize excess stock.
• Generate and analyze reports on sales metrics, order status, and customer feedback.
• Use data analytics to identify trends, assess performance, and drive logistics improvements.
• Establish feedback mechanisms to evaluate supplier service and quality performance.

Skills

Supply chain principles

Logistics processes

Data analysis

Communication skills

Cross-functional leadership

Regulatory compliance knowledge

Tools

NetSuite

Shopify

Microsoft Office

Job description

Uneekor Inc. is seeking an Operations Specialist in the Dallas/Frisco area to manage order fulfillment, inventory tracking, shipping/receiving of hardware, and RMAs. You will coordinate with Technical Support, Accounting, and Sales to ensure timely delivery and high customer satisfaction.

Responsibilities include optimizing logistics, tracking stock levels, and generating reports to guide improvements. Strong communication and ERP experience are essential.