Logistics & Order Excellence Specialist

Uneekor, Inc.; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Uneekor, Inc. in Dallas/Frisco area is seeking an Operations Specialist to manage order fulfillment, inventory tracking, shipping and receiving of hardware, and RMAs.

You will collaborate with Technical Support, Accounting, and Sales to resolve issues and optimize processes. This role requires a bachelor's degree in a related field, 5+ years in operations or logistics, and experience with ERP systems such as NetSuite or Shopify.

Qualifications

• Bachelor’s degree in a related field required; MBA is advantageous.
• Minimum 5+ years in operations, supply chain, logistics, order management, or related area.
• Strong understanding of SCM principles and continuous improvement.
• Experience with ERP systems (NetSuite or Shopify) and data-analysis tools.
• Excellent written and verbal communication; ability to lead cross-functional teams.

Responsibilities

• Oversee the end-to-end lifecycle of customer orders, from receipt through processing, shipment, billing, and archiving.
• Implement and refine logistics strategies to guarantee timely and accurate product delivery.
• Lead management of customer return requests, tracking, disposition, and processing of credits or RMAs.
• Ensure all customer documentation requests are fulfilled promptly and accurately.
• Serve as a primary point of contact for customers on order status, shipments, invoices, returns, quotes, and policies.
• Maintain communication with internal departments to resolve issues and optimize processes.
• Collaborate with warehouse teams to monitor stock levels and minimize excess/obsolete stock.
• Generate and analyze reports on sales metrics, order status, and customer feedback.
• Utilize data analytics to identify trends, assess performance, and drive continuous improvement in logistics.
• Establish and maintain feedback mechanisms to evaluate supplier service and quality.

Skills

ERP systems (NetSuite / Shopify)

Data analysis

Microsoft Office

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain Management / Logistics / Business Administration or related field

MBA advantageous

Tools

NetSuite

Shopify

Microsoft Excel

Job description

Uneekor, Inc. in Dallas/Frisco area is seeking an Operations Specialist to manage order fulfillment, inventory tracking, shipping and receiving of hardware, and RMAs.

You will collaborate with Technical Support, Accounting, and Sales to resolve issues and optimize processes. This role requires a bachelor's degree in a related field, 5+ years in operations or logistics, and experience with ERP systems such as NetSuite or Shopify.