Senior Operations Team Lead — Hybrid (Lisbon)

TopTalent Recruitment - Careers; Lisbon (AR); Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Job summary

Top Talent Recruitment is seeking a Senior TL, Assistant Ops for our Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery in a hybrid work model.

Key requirements include advanced English fluency, proven team leadership, and a background in sales or digital marketing. The position offers relocation support and a dynamic, multicultural team environment.

Qualifications

• Experience leading operations teams.
• Background in sales and/or digital marketing.
• Advanced English proficiency (C1+).

Responsibilities

• Lead and manage Operations Supervisors, ensuring service delivery and performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly, ensuring high service standards.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Skills

Team management

Sales experience

Leadership

English proficiency

Communication skills

Adaptability

Emotional intelligence

Digital marketing background

Job description

Top Talent Recruitment is seeking a Senior TL, Assistant Ops for our Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery in a hybrid work model.

Key requirements include advanced English fluency, proven team leadership, and a background in sales or digital marketing. The position offers relocation support and a dynamic, multicultural team environment.