Senior TL, Assistant Ops

TopTalent Recruitment - Careers; Lisbon (AR); Hybrid; USD 68,000 - 90,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Job summary

Top Talent Recruitment is seeking a Senior TL, Assistant Ops for our Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery in a hybrid work model.

Key requirements include advanced English fluency, proven team leadership, and a background in sales or digital marketing. The position offers relocation support and a dynamic, multicultural team environment.

Qualifications

• Experience leading operations teams.
• Background in sales and/or digital marketing.
• Advanced English proficiency (C1+).

Responsibilities

• Lead and manage Operations Supervisors, ensuring service delivery and performance goals.
• Coach, mentor, and develop the team to reach its highest potential.
• Monitor KPIs, set ambitious targets, and drive continuous improvement strategies.
• Resolve escalated customer issues quickly, ensuring high service standards.
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

Skills

Team management

Sales experience

Leadership

English proficiency

Communication skills

Adaptability

Emotional intelligence

Digital marketing background

Job description

Top Talent Recruitment is working with a leading international online community and advertising company to recruit an Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery.

Position: Senior TL, Assistant Ops

Location: Lisbon, Portugal

Work Model: Hybrid (3 days at the office, 2 days at home)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals
• Coach, mentor, and develop the team to reach its highest potential
• Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies
• Resolve escalated customer issues quickly and effectively, ensuring a high standard of service
• Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.

REQUIREMENTS:

• Advanced English fluency (C1 level or higher)
• Proven experience managing teams
• Previous sales experience
• Background in sales and/or digital marketing
• Strong leadership skills and a sharp problem-solving mindset
• Results-driven approach with a strong customer focus
• High adaptability and emotional intelligence
• Outstanding communication skills.

OFFER:

• Competetive salary
• Relocation support
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach career full potential.