Senior Operations & Strategy Lead — AI-Driven Guest Experience

1976 Walt Disney Attractions Technology LLC; Orlando (FL); On-site; USD 118,000 - 162,000; Full time

Job summary

Disney Experiences Technology (DXT) in Orlando, FL seeks a Lead Business Ops Mgr to translate complex business needs into clear, actionable plans. You will manage scope, cost, schedule, and vendors for tech-enabled initiatives across Parks, Resorts, Cruise, and more, delivering value through robust analysis and dashboards.

You will partner with senior leaders to shape strategy, drive change, and ensure readiness.

Qualifications

• 7+ years in business analysis, strategy, or PM.
• Comfort with AI tools to improve efficiency and workflows.
• Ability to translate complex data for executive decision-making.

Responsibilities

• Lead organizational strategic planning and cross-functional collaboration.
• Drive design-centric budgeting, logistics, and coverage of initiatives.
• Lead change management and ensure business readiness.
• Develop deep business domain expertise and align with tech needs.
• Serve as partner between technology leaders and the organization.
• Deliver operational instructions, project plans, and dashboards.

Skills

Business analysis

Strategy

Project management

AI tools

Problem solving

Communication

Education

Bachelor's degree in Business/Finance/Technology/Data Analytics

Master's degree in MBA/Finance/Technology or equivalent

Tools

JIRA

Confluence

Power Automate

Job description

Disney Experiences Technology (DXT) in Orlando, FL seeks a Lead Business Ops Mgr to translate complex business needs into clear, actionable plans. You will manage scope, cost, schedule, and vendors for tech-enabled initiatives across Parks, Resorts, Cruise, and more, delivering value through robust analysis and dashboards.

You will partner with senior leaders to shape strategy, drive change, and ensure readiness.