Senior Operations Strategist — Commercial Card Programs

Jobtailor; Kentucky; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in the United States seeks a senior Program Manager to oversee Commercial Card modification projects, ensuring configuration, training, and adoption of new solutions. You will lead meetings with clients, sales teams, vendor reps, and back-office partners to align priorities and expectations.

The role requires 5+ years in financial services and 3+ years in Commercial Card experience, plus strong analytical and communication skills.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Minimum 5 years in financial services.
• Minimum 3 years of Commercial Card experience.
• Experience in client escalation management.
• Strong analytical, problem solving, and quantitative skills.
• Strong internal and external communication skills.
• Organizational skills, including ability to prioritize work.
• Ability to handle a fast-paced, ever-changing work environment.
• Excellent time management skills.
• Attention to detail.
• Proven ability to build strong collaborative relationships with internal partners.
• Dedicated to exceeding client expectations.
• Ability to identify inefficient processes and recommend solutions.
• Ability to change, influence others, and foster teamwork.
• Applicants must be currently authorized to work full-time in the United States.
• This position is not eligible for employment visa sponsorship

Responsibilities

• Oversee assigned Commercial Card modification packages.
• Ensure configuration, training, and adoption of new solutions.
• Lead meetings with sales team members, clients, vendor representatives, and other partners.
• Understand and articulate client priorities, objectives, and expectations.
• Create materials to scope and plan modification projects.
• Maintain transparency and manage stakeholder expectations.
• Drive on-time fulfillment of SLA commitments.
• Promote stakeholder accountability and mitigate project issues and risks.
• Adapt to project changes.
• Develop expertise in accounts payable payment products and align solution capabilities with client needs.
• Maintain and retain project plans, work completion records, and system records in accordance with business resiliency policies.
• Adhere to Risk policies and procedures.
• Manage multiple Commercial Card modification projects across various stages.
• Work closely with clients, FinTech partners, sales, and back-office support teams.
• Limited travel

Skills

Client Escalation Management

Analytical Skills

Time Management

Communication Skills

Organizational Skills

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

Jobtailor in the United States seeks a senior Program Manager to oversee Commercial Card modification projects, ensuring configuration, training, and adoption of new solutions. You will lead meetings with clients, sales teams, vendor reps, and back-office partners to align priorities and expectations.

The role requires 5+ years in financial services and 3+ years in Commercial Card experience, plus strong analytical and communication skills.