Senior Card Operations & Data Insights Lead

Western Alliance Bancorporation; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bancorporation seeks a Senior Card Operations Administrator to partner with Client Relationship Managers and Treasury teams to onboard premium Commercial Card programs. You will act as a SME on system parameters, support implementations, and deliver training and reconciliation services.

The role emphasizes reporting, data visualization, and adherence to regulatory requirements, with a focus on accuracy and customer satisfaction within a dynamic banking environment.

Qualifications

• Bachelor's degree or higher (minimum) in a related field.
• 4+ years in credit/debit card operations, servicing, or support.
• Knowledge of General banking operations incl. Commercial Card, Commercial Loans, Treasury Management.
• Familiarity with regulatory obligations and compliance.
• Proficiency with Microsoft Office and CRM tools.
• Experience in production environments with queues/workflows.
• Experience with debit or credit cards.

Responsibilities

• Partner with Client Relationship Managers, Treasury Managers, and Portfolio Managers to onboard premium Commercial Card programs.
• Deescalate issues to meet customer expectations during the treatment period.
• Serve as a Subject Matter Expert on system parameters and capabilities for new client programs.
• Deliver client servicing support during implementation, including online platform training and reconciliation.
• Create and maintain recurring reports and data visualizations for key metrics.
• Ensure timely, accurate reporting to internal stakeholders.

Skills

Communication skills

Collaborative mindset

Organization

Clear written/verbal communication

Client servicing

Education

Bachelor's degree

Tools

Salesforce

Microsoft365

Job description

Western Alliance Bancorporation seeks a Senior Card Operations Administrator to partner with Client Relationship Managers and Treasury teams to onboard premium Commercial Card programs. You will act as a SME on system parameters, support implementations, and deliver training and reconciliation services.

The role emphasizes reporting, data visualization, and adherence to regulatory requirements, with a focus on accuracy and customer satisfaction within a dynamic banking environment.