Senior Card Operations Lead: Onboarding & Analytics

Western Alliance Bank; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salaries

401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Senior Card Operations Administrator to partner with account managers and portfolio teams to onboard premium Commercial Card programs and resolve client issues during treatment periods. The role includes delivering customer-focused service through implementing training, maintenance, reconciliations and reporting.

The candidate will manage recurring reports, analyze data, and ensure compliance while thriving in a dynamic environment.

Qualifications

• Bachelor’s degree or higher is required.
• 4+ years in credit/debit card operations, servicing or support.
• Knowledge of general banking operations and related compliance obligations.
• Proficiency with Microsoft Office and CRM tools, e.g., Salesforce.

Responsibilities

• Partner with Client Relationship Managers, Treasury Managers and Portfolio Managers on new/existing premium Commercial Card programs.
• Deescalate issues to meet customer expectations during the treatment period.
• Create and maintain recurring reports and data visualizations for key metrics.
• Ensure accuracy and timeliness of reports to internal stakeholders.
• Respond to inquiries regarding card-related issues and ensure regulatory compliance.

Skills

Communication skills

CRM tools

Microsoft Office

Production environment experience

Card operations knowledge

Education

Bachelor’s degree or higher

Tools

Salesforce

Microsoft 365

Job description

Western Alliance Bank is seeking a Senior Card Operations Administrator to partner with account managers and portfolio teams to onboard premium Commercial Card programs and resolve client issues during treatment periods. The role includes delivering customer-focused service through implementing training, maintenance, reconciliations and reporting.

The candidate will manage recurring reports, analyze data, and ensure compliance while thriving in a dynamic environment.