Senior Operations Specialist – Wealth Advisors Group

Jobtailor; Arizona; On-site; USD 52,000 - 76,000; Full time

Job summary

Jobtailor in the United States is seeking a customer service/operations professional to support end-clients and internal partners across multiple channels. You will handle money movement, account maintenance, and document requests while coordinating with advisors and back-office teams.

Ideal candidates have 2+ years in service roles, SIE/Series 7 preferred, and strong communication skills to explain complex financial information clearly under pressure.

Qualifications

• Bachelor’s degree or equivalent years of industry experience
• 2+ years’ experience in customer service or operations
• SIE and Series 7 preferred
• Ability to prioritize and manage tasks
• Outstanding interpersonal skills with the ability to build and foster relationships
• Excellent verbal and written communication skillsStrong problem-solving skills with keen attention to detail
• Ability to explain complex information clearly and simply
• Ability to maintain a positive attitude and perform under pressure in a fast-paced environment

Responsibilities

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings
• Proactively reach out to clients and advisors regarding time-sensitive activities, including RMDs, repapering accounts, distributions, and 1099s
• Research complex issues and resolve inquiries in a timely manner
• Communicate operational and financial industry policies and procedures
• Prepare forms and submit instructions for new accounts, money movement, account transfers, and account maintenance
• Handle incoming and outgoing USPS and FedEx mail requests
• Route inquiries through LPL channels for proper processing and escalation
• Obtain documents from other broker/dealers as needed
• Manage account notifications and resolve NIGOs
• Prepare client reports and proposals
• Monitor team mailboxes and respond to client inquiries
• Refer clients seeking financial guidance to an LPL Advisor
• Provide status updates to the operations team and advisors
• Train and develop others as a department resource
• Work with clients and families to distribute assets from client accounts
• Foster relationships and retain business to support IFS growth
• Liaise between clients and advisors to help ensure financial goals are met

Skills

Customer Service

Operations Management

SIE Certification

Series 7 Certification

Education

Bachelor's degree

Tools

USPS

FedEx

Email

Phone

Job description

• Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings
• Proactively reach out to clients and advisors regarding time-sensitive activities, including RMDs, repapering accounts, distributions, and 1099s
• Research complex issues and resolve inquiries in a timely manner
• Communicate operational and financial industry policies and procedures
• Prepare forms and submit instructions for new accounts, money movement, account transfers, and account maintenance
• Handle incoming and outgoing USPS and FedEx mail requests
• Route inquiries through LPL channels for proper processing and escalation
• Obtain documents from other broker/dealers as needed
• Manage account notifications and resolve NIGOs
• Prepare client reports and proposals
• Monitor team mailboxes and respond to client inquiries
• Refer clients seeking financial guidance to an LPL Advisor
• Provide status updates to the operations team and advisors
• Train and develop others as a department resource
• Work with clients and families to distribute assets from client accounts
• Foster relationships and retain business to support IFS growth
• Liaise between clients and advisors to help ensure financial goals are met

Requirements

• Bachelor’s degree or equivalent years of industry experience
• 2+ years’ experience in customer service or operations
• SIE and Series 7 preferred
• Ability to prioritize and manage tasks
• Outstanding interpersonal skills with the ability to build and foster relationships
• Excellent verbal and written communication skillsStrong problem-solving skills with keen attention to detail
• Ability to explain complex information clearly and simply
• Ability to maintain a positive attitude and perform under pressure in a fast-paced environment

Core Competencies

Demonstrates strong customer service and operational skills, with the ability to manage tasks effectively while fostering relationships with clients and advisors. Proficient in explaining complex financial information clearly and maintaining a positive attitude in a fast-paced environment.

Highest-signal resume keywords

• Customer Service Experience
• Operations Management
• SIE Certification
• Series 7 Certification
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Account Maintenance
• Financial Reporting
• Document Preparation
• Inquiry Resolution
• Client Communication

Soft Skills

• Interpersonal Skills
• Verbal Communication
• Written Communication
• Attention to Detail
• Relationship Building

Certifications & Qualifications

• SIE Certification
• Series 7 Certification

Industry Keywords

• Financial Industry Policies
• Client Accounts
• RMDs
• Account Transfers
• NIGOs

Tools & Technologies

• USPS
• FedEx
• Email Communication
• Phone Communication