Senior Operations & Safety Leader (GM/OM) — Call Center

Keolis America, Inc.; San Rafael (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Keolis America, Inc. is seeking an experienced General Manager to oversee operations, maintenance, safety and training across the San Rafael, CA region.

The role requires strategic leadership to mobilize services, manage performance, and ensure safety compliance while meeting contractual milestones. The position entails driving customer satisfaction and employee engagement, coordinating with clients and stakeholders, and delivering financial performance within the organization’s budget.

Qualifications

• Management experience with accountability for safety, performance and Profit/Loss
• Bachelor’s Degree or equivalent training and experience
• Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
• Experience and accountability for emergency planning, incidence response and safety management in a [mode] environment.
• Experience of PPPs is an advantage
• FRA/FTA/ regulator

Responsibilities

• Lead the mobilization of the contract to commence passenger services safely, on time, on budget and meeting the required contractual milestones.
• Develops the integrated annual business plan within the wider KTA plan, including a look back at the bid and looking forward, taking into account what has changed
• Leads the delivery approach, key milestones, dependencies, scope, effort, resources, budgets and quality to include: Resourcing for organizational performance optimization; Identification of key business priorities; Identification of organizational synergies; Recommendation of differential investment
• Monitor the delivery of the business plan and the performance improvements targeted. Lead the creation and maintenance of the monthly visualization room, driving engagement and performance improvements.
• Report (at a minimum) monthly to the relevant Manager on the property’s overall performance, encompassing all KeoLife pillars.
• Drive safety governance and cultivate a just culture within the organization.
• Lead the integration of asset management and maintenance processes to improve overall operational performance.
• Manage customer satisfaction processes and promote inter-modality in collaboration with the client and other operators.
• Develop and nurture the senior management team and ensure a positive, collaborative environment.

Skills

Leadership

Teamwork

Communication

English fluency

Customer focus

Analytical problem-solving

Stakeholder management

Education

Bachelor’s Degree or equivalent

Job description

Keolis America, Inc. is seeking an experienced General Manager to oversee operations, maintenance, safety and training across the San Rafael, CA region.

The role requires strategic leadership to mobilize services, manage performance, and ensure safety compliance while meeting contractual milestones. The position entails driving customer satisfaction and employee engagement, coordinating with clients and stakeholders, and delivering financial performance within the organization’s budget.