Senior Operations & Quality Program Lead

020 Cisco Systems, Inc.; San Jose (CA); On-site; USD 135,000 - 176,000; Full time

Benefits offered by this job

401(k) plan with Cisco matching

Medical, dental and vision insurance

Paid parental leave

Flexible vacation time off

Paid holidays

Job summary

Cisco Systems, Inc. in San Jose, CA seeks an experienced Program Manager to lead and deliver medium to large projects within Failure Analysis & Prevention. You’ll collaborate with cross-functional teams and external vendors to improve product quality and processes in a dynamic environment.

The role emphasizes strategic planning, risk management, and stakeholder alignment, with a strong focus on driving improvements and training to team members.

Qualifications

• Bachelor’s degree with 10 years of related project/program management experience.
• Master’s degree with 7 years of related experience.
• Proven ability to lead cross-functional teams and manage external vendors.
• Exceptional communication, negotiation, and conflict-resolution skills to manage stakeholders.
• Proven ability to define program scores, manage budgets, and allocate resources efficiently across multiple projects.
• Provide training and lead by example to new team members.

Responsibilities

• Decisions impact the quality, efficiency and effectiveness of own function/client group; contributions may result in business or process improvements
• Manages medium to large sized projects with moderate to high risk; solution may require collaboration among cross-functional teams; there may be multiple interdependencies, and the solution could impact many applications
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Helps drive process and manage projects
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Defines and validates the project scope, plan and schedule for complex projects; define metrics for project success; select and apply standards (e.g. delivery process, roles and responsibilities, operational norms, compliance
• Identifies risks to project success and creates mitigation plans
• Manages project delivery process, scope and costs of complex projects with minimal supervision; drives completion of the project and mentors other team members
• Establishes partnerships with stakeholders to build support, secure sponsorship, and ensures alignment for project outcomes, end products and/or solutions
• Drives change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training
• Evaluates project results against success metrics; creates or reengineers processes and resources to improve productivity and end product

Skills

Cross-functional leadership

Communication

Negotiation

Conflict-resolution

Budget management

Resource allocation

Stakeholder management

Education

Bachelor's degree in a related field

Master's degree in a related field

Job description

Cisco Systems, Inc. in San Jose, CA seeks an experienced Program Manager to lead and deliver medium to large projects within Failure Analysis & Prevention. You’ll collaborate with cross-functional teams and external vendors to improve product quality and processes in a dynamic environment.

The role emphasizes strategic planning, risk management, and stakeholder alignment, with a strong focus on driving improvements and training to team members.