Business Operations Manager (Onsite)

Cisco; San Jose (CA); Presencial; USD 135.000 - 176.000; Jornada completa

Descripción de la vacante

Cisco Systems, Inc is seeking an experienced project/program manager to lead cross-functional initiatives in a high-impact environment. You will drive scope, schedules, budgets, and success metrics across multiple complex projects, coordinating with internal teams and external vendors.

The role emphasizes strong communication, negotiation, and the ability to define and achieve program outcomes while guiding teams through change and risk management.

Formación

• Bachelor's degree with related project/program management experience.
• Masters degree with relevant experience is preferred.
• Proven ability to lead cross-functional teams and external vendors.

Responsabilidades

• Lead medium to large projects with cross-functional teams and external vendors.
• Define program scope, plan, schedule, metrics, and success criteria.
• Identify risks and develop mitigation plans for project delivery.
• Manage budgets, scope, and resources across multiple projects.
• Establish stakeholder alignment and drive change across the organization.

Conocimientos

Cross-functional leadership

Communication

Negotiation

Budget management

Vendor management

Project management

Educación

Bachelor's degree

Master's degree

Descripción del empleo

The application window is expected to close on: 11/18/2026 This is an onsite role based in Cisco's San Jose, CA office.

Meet the Team

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer-focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management.

Your Impact

You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues.

• Decisions impact the quality, efficiency and effectiveness of own function/client group; contributions may result in business or process improvements
• Manages medium to large sized projects with moderate to high risk; solution may require collaboration among cross-functional teams; there may be multiple interdependencies, and the solution could impact many applications
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Helps drive process and manage projects
• Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgment to recommend an appropriate solution
• Defines and validates the project scope, plan and schedule for complex projects; define metrics for project success; select and apply standards (e.g. delivery process, roles and responsibilities, operational norms, compliance
• Identifies risks to project success and creates mitigation plans
• Manages project delivery process, scope and costs of complex projects with minimal supervision; drives completion of the project and mentors other team members
• Establishes partnerships with stakeholders to build support, secure sponsorship, and ensures alignment for project outcomes, end products and/or solutions
• Drives change by identifying impacts of the project, building awareness and support for change within the organization and contributing to development of training
• Evaluates project results against success metrics; creates or reengineers processes and resources to improve productivity and end product

Minimum Qualifications

• Bachelors degree with10 years of related project/program management experience.
• Masters' degree with 7 years of related experience.
• Prior experience leading and managing cross-functional teams and external vendors.
• Exceptional communication, negotiation, and conflict-resolution skills to manage various stakeholders expectations.
• Proven ability to define program scores, manage budgets, and allocate resources efficiently across multiple projects.
• Provide training and lead by example to new team members.

Preferred Qualifications

• Masters certification in project/program management
• Industry experience with Semiconductor or Manufacturing industry
• Excellent communication, organization, presentation, and analytical skills
• Experience working with cross-functional teams in a challenging environment.
• Ability to communicate in one of the following languages: Chinese, Spanish or Vietnamese.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada

The starting salary range posted for this position is $134,500.00 to $176,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in y