Senior Hardware Quality & Reliability Engineer

Cisco Systems, Inc; San Jose (CA); On-site; USD 234,000 - 330,000; Full time

Job summary

Cisco Systems, Inc. is seeking a senior quality leader to define end‑to‑end quality strategy for hyperscale switching, routing, wireless, AI servers, and optical platforms.

You will drive investigations, lead cross‑functional teams, and translate field data into preventive actions to improve product robustness and customer experience. The role requires extensive experience in Ethernet switching, optical technologies, and reliability engineering, with a track record of influencing senior

Qualifications

• Bachelor’s degree in electrical engineering or computer engineering or computer science, with 15+ years of experience; master’s degree with 12+ years in electrical engineering or computer engineering or computer science; or PhD in electrical engineering or computer engineering or computer science with 10+ years of related experience such as networking, switching, optics, or data‑center infrastructure.
• Experience leading quality, reliability, systems engineering, or customer issue resolution for complex, high‑volume networking, switching, optical, or hyperscale data‑center products.
• Experience driving complex technical investigations from customer symptom and data collection through root‑cause identification, corrective action, and verification of effectiveness.
• Experience with Ethernet switching and optical communication technologies, including switch ASICs, high‑speed SerDes, signal integrity, optical modules, DSPs, link budgets, and system validation
• Experience leading multi‑functional response to critical customer cases, field partner concerns, product defects, or interoperability issues.

Responsibilities

• Define and drive the end‑to‑end quality strategy for hyperscale switching, routing, wireless access points, AI servers, and optical platforms.
• Lead resolution of complex product quality issues and customer cases with cross‑functional teams.
• Serve as a senior technical partner for critical customer issues across Cisco and third‑party products.
• Establish thorough quality and reliability practices across silicon, SerDes, optics, PCB, power, thermal, firmware, diagnostics, and OS.
• Drive system‑level failure analysis and risk reviews; translate field data into preventive actions.
• Lead quality readiness for emerging Ethernet platforms including optical solutions.

Skills

Quality engineering

Systems engineering

Root cause analysis

Ethernet switching

Optical communication

Education

Bachelor’s in Electrical/Computer Engineering or Computer Science

Master’s in Electrical/Computer Engineering or Computer Science

PhD in Electrical/Computer Engineering or Computer Science

Tools

SONiC

Linux

Telemetry

Fleet automation

Job description

Cisco Systems, Inc. is seeking a senior quality leader to define end‑to‑end quality strategy for hyperscale switching, routing, wireless, AI servers, and optical platforms.

You will drive investigations, lead cross‑functional teams, and translate field data into preventive actions to improve product robustness and customer experience. The role requires extensive experience in Ethernet switching, optical technologies, and reliability engineering, with a track record of influencing senior