Senior Operations & Projects Leader

Foundation for the National Institutes of Health; Rockville (MD); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Foundation for the National Institutes of Health is seeking a Senior Operations Officer to lead the execution of complex, non-technical business initiatives across facilities, IT coordination, security, procurement and process improvement.

Reporting to the VP, Operations, you will drive cross‑functional projects, develop practical solutions to operational challenges, and ensure initiatives are well planned, implemented, and aligned with organizational priorities.

Qualifications

• B.A. or B.S. degree required.
• 9+ years of professional experience in operations, administration, project management, consulting, or related field.
• 3+ years leading complex facilities, workplace operations, or organisational logistics projects and cross-functional initiatives.
• PM experience with organisational systems implementations or upgrades; PMP/Lean/Six Sigma certification is a plus.

Responsibilities

• Lead operational projects from planning through execution with cross‑functional coordination.
• Develop project plans, timelines, and deliverables.
• Identify risks, troubleshoot challenges, and adjust plans as needed.
• Mediate and resolve IT, security, facilities, and personnel matters; escalate to VP, Ops as needed.
• Identify and lead efforts to improve operational workflows and reduce administrative burden.
• Coordinate with vendors and building management; monitor and report on operational metrics.

Skills

Project management

Critical thinking

Stakeholder management

Mentoring

Interpersonal skills

Customer service

Education

Bachelor's degree (BA/BS)

PMP/Lean/Six Sigma certification

Tools

Microsoft Office Suite

SharePoint

Smartsheet

Asana

Jira

Monday.com

Zoom

Job description

Foundation for the National Institutes of Health is seeking a Senior Operations Officer to lead the execution of complex, non-technical business initiatives across facilities, IT coordination, security, procurement and process improvement.

Reporting to the VP, Operations, you will drive cross‑functional projects, develop practical solutions to operational challenges, and ensure initiatives are well planned, implemented, and aligned with organizational priorities.