Senior Operations Programs Lead - Remote, Scale & Optimize

Handshake; New York (NY); On-site; USD 172,000 - 215,000; Full time

Benefits offered by this job

Equity in a fast-growing company

401(k) match

Paid parental leave

Medical, dental, and vision

Learning stipend

Flexible PTO

Team outings

Job summary

Handshake is seeking a Senior Operations Program Manager to lead high-impact operational programs across functions including Trust & Safety, Pay Operations, and Contractor Management. The successful candidate will analyze performance data, optimize processes, and work cross-functionally to ensure smooth operations.

With 4-6 years of experience required, this role calls for strong analytical skills, proficiency in SQL, and the ability to manage projects effectively. Benefits include equity, 401(k) match, and flexible PTO.

Qualifications

• 4-6 years of experience in operations.
• Strong analytical skills with data-informed decision making.
• Ability to manage cross-functional projects and influence stakeholders.

Responsibilities

• Own and execute operational programs end-to-end across Central Ops functions.
• Analyze performance data to identify trends, gaps, and opportunities for improvement.
• Build and optimize processes to improve efficiency, quality, and scalability.

Skills

Analytical skills

SQL

Cross-functional project management

Problem-solving skills

Organizational skills

Job description

Handshake is seeking a Senior Operations Program Manager to lead high-impact operational programs across functions including Trust & Safety, Pay Operations, and Contractor Management. The successful candidate will analyze performance data, optimize processes, and work cross-functionally to ensure smooth operations.

With 4-6 years of experience required, this role calls for strong analytical skills, proficiency in SQL, and the ability to manage projects effectively. Benefits include equity, 401(k) match, and flexible PTO.