Senior Business Operations Specialist (Hybrid)

American Medical Association; Chicago (IL); Hybrid; USD 87,000 - 116,000; Full time

Benefits offered by this job

Incentive plan

Job summary

The American Medical Association (AMA) seeks a Senior Business Operations Specialist (Hybrid) in Chicago, IL to drive operational excellence across Marketing Operations. The role requires three in-office days per week and reports to the Chicago office.

Responsibilities include leading process improvements using Lean and Six Sigma, developing dashboards and KPIs, and partnering with Marketing, Analytics, USC, IT, and Finance to streamline operations and governance.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Marketing, Industrial Engineering, or related field.
• 5+ years of experience in business operations, process improvement, or project management.

Responsibilities

• Lead process improvement initiatives across Marketing Operations using Lean, Six Sigma, and continuous improvement methodologies.
• Document, analyze, and redesign business processes to improve efficiency and reduce operational complexity.
• Develop and maintain standard operating procedures, process documentation, and governance standards.
• Identify operational risks and recommend process improvements.
• Facilitate cross-functional process mapping and operational planning sessions.
• Support operational governance through intake processes, prioritization frameworks, service level expectations, and operational standards.
• Develop dashboards and KPIs to measure operational performance and identify improvement opportunities.
• Support portfolio management, capacity planning, and resource allocation.
• Monitor operational health and recommend corrective actions.
• Ensure operational compliance with organizational policies and data governance standards.
• Lead change management activities associated with new technologies, operational improvements, and organizational initiatives.
• Partner with Marketing leaders to improve operational planning and execution.
• Facilitate stakeholder communication and cross-functional collaboration.
• Support organizational readiness, training, and adoption of new processes.
• Promote a culture of continuous improvement and operational excellence.

Skills

Lean methodologies

Six Sigma

Process improvement

Project management

Education

Bachelor's degree

Job description

Senior Business Operations
Specialist (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Senior Business Operations Specialist (Hybrid) on our Marketing and Member Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Senior Business Operations Specialist, you will be responsible for driving operational excellence through business process
optimization, governance, workflow design, and continuous improvement
initiatives. This role partners across Marketing, Analytics, USC, IT, Finance,
and business teams to streamline operations, improve service delivery,
eliminate inefficiencies, and establish standardized and scalable processes
that improve operational efficiency and support effective execution across
Marketing Operations.

RESPONSIBILITIES:

Business Process

• Lead process improvement initiatives across Marketing Operations using Lean, Six Sigma, and continuous improvement methodologies.
• Document, analyze, and redesign business processes to improve efficiency and reduce operational complexity.
• Develop and maintain standard operating procedures, process documentation, and governance standards.
• Identify operational risks and recommend process improvements.
• Facilitate cross-functional process mapping and operational planning sessions.

Operational Performance & Governance

• Support operational governance through intake processes, prioritization frameworks,service level expectations, and operational standards.
• Develop dashboards and KPIs to measure operational performance and identify improvement opportunities.
• Support portfolio management, capacity planning, and resource allocation.
• Monitor operational health and recommend corrective actions.
• Ensure operational compliance with organizational policies and data governance standards.

Change Management & Stakeholder Partnership

• Lead change management activities associated with new technologies, operational improvements, and organizational initiatives.
• Partner with Marketing leaders to improve operational planning and execution.
• Facilitate stakeholder communication and cross-functional collaboration.
• Support organizational readiness, training, and adoption of new processes.
• Promote a culture of continuous improvement and operational excellence.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree required
   in Business Administration, Operations Management, Marketing, Industrial
   Engineering, or related field.
2. 5+
   years of experience in business operations, process improvement, or project
   management.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION