Senior Operations Officer - Center Administration

Community Mental Health Affiliates, Inc. (CMHA); New Britain (CT); On-site; USD 117,000 - 143,000; Full time

Job summary

Community Mental Health Affiliates, Inc. (CMHA) seeks a Senior Operating Officer for its Center Administration team in New Britain, CT. This role directs operations and cost-effective systems to support current and future needs.

The Senior Operating Officer oversees HEDIS operations, collaborates with agency leadership on strategic programming, accreditation, and licensing compliance. It also provides oversight to Communications and marketing efforts, and works with senior leaders on grant

Responsibilities

• Plan, direct, coordinate operations across the organization.
• Oversee HEDIS operations and data reporting.
• Collaborate with leadership on strategic plans and new programming.
• Lead agency performance improvement initiatives including accreditation.
• Support communications, community partnerships, and grant opportunities.

Job description

Why CMHA?

Community Mental Health Affiliates, Inc. (CMHA) is a private non-profit treatment provider headquartered in New Britain, with seven locations throughout the city and in Waterbury. We partner with clients and the community to promote recovery from mental illness and substance use, treating more than 7,500 adults and children each year. CMHA is Connecticut’s first fully Joint Commission accredited Behavioral Health Home and is a SAMHSA Certified Community Behavioral Health Clinic (CCBHC). Visit cmhacc.org to learn more.

Internal mobility and career pathing is a focus at CMHA with many employees growing from individual contributors to leaders.

CMHA is looking to hire a Senior Operating Officer to join out Center Administration team. This position will be located at 233 Main St, New Britain, CT.

Compensation Range: The salary range for this position starts at $130,000 per year.

Compensation for each position is determined not only by years of relevant experience, education, and skills, but also by maintaining internal pay equity. CMHA also takes into consideration our benefits and paid time-off package to provide a well-rounded and competitive approach to the applicant’s overall compensation.

Summary:

The Senior Operating Officer will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. The Senior Operating Officer is responsible for overseeing the Healthcare Effectiveness Data and Information Sets (HEDIS) operations. And will collaborate with agency leadership to develop strategic plans for new programming, program restructuring, and organizational development. Oversees agency performance improvement efforts including agency clinical record reviews, outcome management, accreditation and ensuring compliance with local, state, and federal licensing requirements. Provide oversight to Communications Department focusing on community partners, legislative relationships, and building an effective agency marketing campaign. Also, will work with senior leaders to evaluate grant opportunities which will support strategic initiatives and agency programs, developing grant applications as needed. Completes special projects, as assigned. This position works directly with the Chief Operating Officer to ensure the organization is meeting all benchmarks and positioned for the future. Represents the agency in statewide and local provider planning and networking groups to promote agency interests.