Senior Operations Leader: Growth & Efficiency

Priority Dispatch Corp.; New Britain (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

CMHA seeks a Director of Operations to lead administrative functions and align operational activities with program goals. You will oversee day-to-day operations, collaborate with clinical staff and external agencies, and ensure compliance with regulations and funder models.

The role emphasizes data-driven performance, policy updates, and staff development to support organizational growth. The position requires a Master’s degree in a related field and Connecticut behavioral health licensure, with

Qualifications

• Master’s degree in a field related to health, psychology, or management is required.
• Active Connecticut licensure in a behavioral health discipline is required.
• Minimum five years leading mental health/adolescent services with strong data usage.

Responsibilities

• Drive planning, budgeting, and reporting to support revenue-generating projects.
• Lead cross-functional coordination to streamline workflows and processes.
• Evaluate and select cost-effective EHR/IT solutions and oversee implementation.
• Standardize processes to improve client service team performance.
• Review policies with leadership and align with funding models and regulations.
• Manage staff across departments, focusing on resource allocation and performance.

Skills

Project management

Budget management

Cross-functional collaboration

Communication

Data-driven decision making

Strategic planning

Staff development

Process improvement

Education

Master’s degree in psychology, public health, business administration or related field

Connecticut licensure in a Behavioral Health discipline (LCSW, LPC, LMFT, etc.)

Tools

Six Sigma

Lean

Job description

CMHA seeks a Director of Operations to lead administrative functions and align operational activities with program goals. You will oversee day-to-day operations, collaborate with clinical staff and external agencies, and ensure compliance with regulations and funder models.

The role emphasizes data-driven performance, policy updates, and staff development to support organizational growth. The position requires a Master’s degree in a related field and Connecticut behavioral health licensure, with