Director of Operations - Center Administration

Community Mental Health Affiliates, Inc. (CMHA); New Britain (CT); On-site; USD 110,000 - 150,000; Full time

Job summary

Community Mental Health Affiliates, Inc. (CMHA) seeks a Director of Operations to provide administrative leadership across the organization, aligning clinical and business goals with funder and regulatory requirements.

The role oversees day-to-day operations, supports performance improvement, and coordinates with CMHA leadership and external partners to ensure efficient, compliant, and patient-centered service delivery across departments.

Qualifications

• Experience leading operations in healthcare or social services.
• Ability to plan, budget, and report on enterprise-wide operations.
• Familiarity with EHR systems and IT project implementation.
• Strong process improvement and lean/six sigma knowledge.
• Ability to collaborate with clinical and administrative leaders and funders.

Responsibilities

• Drive innovation in operations, including planning, budgeting, and reporting.
• Lead cross-functional coordination to streamline workflows and processes.
• Evaluate and recommend cost-effective EHR and IT solutions.
• Implement standardized processes to improve client service efficiency.
• Supervise and develop staff across departments.
• Review procedures using six sigma and lean methods.
• Conduct audits to measure objectives and develop corrective actions.
• Allocate people and time to priorities to improve productivity.
• Ensure documentation of incidents and reporting to state/federal agencies.
• Oversee performance improvement efforts including clinical record reviews and outcome measurement.
• Identify inefficiencies and implement timely solutions.
• Represent CMHA at community functions and required meetings.
• Use KPIs and outcome measures to enhance performance.

Skills

Leadership

Budgeting

Cross-functional

Process improvement

Six Sigma

Tools

EHR systems

Job description

Summary

The Director of Operations is responsible for providing administrative leadership toward the

Summary

The Director of Operations is responsible for providing administrative leadership toward the development and effective management of the organization’s operations. The Director of Operations will oversee the day-to-day business operation, ensuring efficiency, cost-effectiveness, and smooth functioning by planning, directing, and coordinating operational activities across various departments. The Director of Operations will work collaboratively with clinical/program staff as well as with other members of CMHA leadership, DMHAS, DCF, DOC, and other external entities to achieve efficient, timely and clinically indicated care consistent with program goals and agency mission. The Director of Operations will manage the departments in compliance with agency directives and initiatives by utilizing Key Performance Indicators and other data to maintain fidelity with funder’s models, licensing regulations and payer’s requirements.

Essential Responsibilities And Target Outcomes

• Drive critical innovation operations functions, including planning, budgeting, and reporting, to enable revenue-generating solutions in partnership with senior and executive leaders.
• Lead cross-functional coordination to streamline workflows and enhance effectiveness in processes and systems.
• Evaluate and recommend cost-effective EHR and IT system solutions to improve efficiency, overseeing second level implementation within set deadlines.
• Implement standardized processes to enhance the efficiency of client service teams and optimize performance across the organization.
• Establish collaborative relationships with program and administrative leaders to align goals and improve operational efficiency, while regularly reviewing and updating policies to support organizational growth.
• Supervise and manage staff from different departments to ensure seamless collaboration and coordination while focusing on resource allocation, performance management, and career development.
• Evaluate the efficiency of existing business procedures and implement improvements to optimize productivity utilizing six sigma and lean strategies.
• Review operations’ effectiveness by conducting and documenting audits that measure objectives, develop, and monitor plans of corrections when those objectives have not been achieved.
• Distribute people and time according to priorities; determine how to best utilize staff and resources efficiently and effectively to accomplish a task or project to improve coordination and productivity.
• Ensure proper documentation of critical incidents and investigates and reports incidents to appropriate state and/or federal agencies, as needed.
• Provide second level of oversight to performance improvement efforts including clinical record reviews, outcome management, compliance, accreditation and outcome measurement for state and federal grants.
• Identify operational inefficiencies, analyze problems in a systematic but timely manner, and act decisively to implement solutions and resolve crises.
• Represent and promote CMHA at community functions and required meetings and communicates potential client/community needs to Supervisor that will assist in future program development.
• Manage and utilize information in the form of Key Performance Indicators and other outcome measures to enhance performance.
• Perform other related duties as assigned.

Principal Customers

All clinical and medical staff of referring facilities/agencies: DMHAS/DCF/Hospitals/ Schools/Medical providers, Visiting Nurses, leadership. Regulatory/Accreditation personnel: DPH, DSS, DDS, Joint Commission.

Critical Work Relationships

Executive Team, Senior Team, Clinical Directors, Clinic Staff, DMHAS, DSS, DDS, DCF, DOC, Other funders/payer’s, Courts, Visiting Nurses, Clinical and Medical Providers, Legal Representatives, Family Members, Temporary/Transitional Living Facilities, other programs within CMHA and other social service agencies.