Senior Operations Manager, Supply Chain & Fulfillment

Liftsafe Group of Companies

Charlotte (NC)

On-site

USD 110,000 - 180,000

Full time

14 days+

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Job summary

The Liftsafe Group of Companies is seeking an experienced Operations Manager to lead its U.S. factory supply operations.

You will translate business priorities into actionable plans, manage inventory, procurement, and customer service, and drive continuous improvement across warehousing, systems, and KPIs. Ideal candidates bring 7+ years in operations/supply chain leadership in industrial sectors, experience with ERP/CRM, and a track record of scaling processes while improving quality, delivery,

Qualifications

Bachelor's degree in Business, Operations, Supply Chain, Engineering, or related field.

Responsibilities

Oversee daily U.S. operational activities to ensure orders, inventory, purchasing, warehousing, and customer support processes run efficiently and accurately.
Translate business objectives into clear operating priorities, action plans, work standards, and measurable results.
Monitor operational workload, staffing needs, resource allocation, and process flow to reduce delays, errors, cost, and rework.
Analyze operational and financial data to identify service, productivity, margin, and cost improvement opportunities.
Provide regular operational performance updates, issue summaries, and improvement recommendations to leadership.
Coordinate cross-functional work across Operations, Customer Service, Procurement, Sales, Finance, and Administration.
Establish clear expectations, priorities, handoffs, and follow-up routines across departments.
Coach employees and department leads on process discipline, communication, issue resolution, and performance ownership.
Foster a culture focused on customer service, safety, teamwork, accountability, continuous improvement, and measurable results.
Lead operational improvement initiatives that increase productivity, accuracy, service levels, and scalability.
Document, standardize, and continuously improve core workflows, procedures, controls, and reporting routines.
Support adoption of new systems, technologies, process automations, and operational best practices.
Align teams around company priorities, operating standards, and performance expectations.
Partner with Sales and Customer Service to ensure operational processes support customer retention, order accuracy, responsiveness, and service commitments.
Monitor customer service issues, order delays, fulfillment gaps, and recurring process breakdowns.
Support key account initiatives by ensuring internal teams provide timely, accurate, and coordinated operational support.
Ensure effective CRM and ERP usage to maintain visibility into customer needs, order status, and operational follow-through.
Coordinate sourcing, purchasing, and supplier follow-up activities across key product categories.
Identify opportunities for cost reduction, supplier consolidation, improved lead times, and stronger service levels.
Support supplier negotiations, pricing reviews, agreement compliance, and annual savings initiatives.
Develop alternative source-of-supply plans to reduce risk and improve availability of critical products.
Maintain supplier performance visibility through scorecards focused on quality, delivery, cost, and responsiveness.
Implement and maintain effective inventory controls, cycle count routines, purchasing controls, and replenishment practices.
Establish, review, and optimize Min/Max inventory levels based on demand, lead time, service expectations, and working capital goals.
Improve inventory turnover while maintaining product availability and customer service expectations.
Ensure accurate forecasting, replenishment, purchasing, receiving, and order fulfillment processes.
Drive operational efficiencies across order entry, picking, packing, shipping, warehousing, returns, and service delivery.
Create, implement, and manage department-specific KPIs.
Monitor operational, financial, sales, inventory, service, and supplier performance metrics.
Drive consistent and accurate use of ERP and CRM systems.
Ensure transaction accuracy, data integrity, process compliance, and reporting reliability.
Use ERP, CRM, and dashboard data to improve planning, decision-making, communication, and operational performance.