Operations Leader: Efficiency & Supply Chain Excellence

SAFE; Charlotte (NC); On-site; USD 90,000 - 135,000; Full time

Job summary

The Liftsafe Group of Companies is seeking an experienced Operations Manager to oversee and continuously improve the U.S. Factory Supply operations.

You will drive order fulfillment, inventory control, procurement, supplier coordination, warehousing, CRM/ERP usage, and KPI reporting to support profitable growth. Ideal candidate brings 7+ years in operations leadership within industrial distribution or safety products, with a track record of cross-functional collaboration, cost control, and

Qualifications

• Bachelor's degree in Business, Operations, Supply Chain, Engineering, or related field.
• Minimum 7 years of progressive operations, supply chain, distribution, customer service, or business management experience.
• Minimum 3–5 years in an Operations Manager, Operations Supervisor, or equivalent leadership role.
• Proven success improving operational performance, service levels, workflow efficiency, inventory accuracy, and cost control.
• Experience coordinating cross-functional teams and driving accountability across daily operating routines.
• Strong background in supplier management, sourcing, procurement, and inventory control.
• Experience developing and managing operational and financial KPIs.
• Experience utilizing ERP and CRM systems, preferably Microsoft Dynamics 365 Business Central.
• Strong business acumen including budgeting, margin awareness, forecasting inputs, and operational analysis.
• Excellent leadership, communication, coaching, and decision-making skills.

Responsibilities

• Oversee daily U.S. operational activities to ensure orders, inventory, purchasing, warehousing, and customer support processes run efficiently and accurately.
• Translate business objectives into clear operating priorities, action plans, work standards, and measurable results.
• Monitor workload, staffing, resource allocation, and process flow to reduce delays, errors, cost, and rework.
• Analyze operational and financial data to identify service, productivity, margin, and cost improvement opportunities.
• Provide regular operational performance updates, issue summaries, and improvement recommendations to leadership.
• Coordinate cross-functional work across Operations, Customer Service, Procurement, Sales, Finance, and Administration.
• Establish clear expectations, priorities, handoffs, and follow-up routines across departments.
• Coach employees and department leads on process discipline, communication, issue resolution, and performance ownership.
• Foster a culture focused on customer service, safety, teamwork, accountability, continuous improvement, and measurable results.
• Lead operational improvement initiatives that increase productivity, accuracy, service levels, and scalability.
• Document, standardize, and continuously improve core workflows, procedures, controls, and reporting routines.
• Support adoption of new systems, technologies, process automations, and operational best practices.
• Align teams around company priorities, operating standards, and performance expectations.
• Partner with Sales and Customer Service to ensure operational processes support customer retention, order accuracy, responsiveness, and service commitments.
• Monitor customer service issues, order delays, fulfillment gaps, and recurring process breakdowns.
• Support key account initiatives by ensuring internal teams provide timely, accurate, and coordinated operational support.
• Ensure effective CRM and ERP usage to maintain visibility into customer needs, order status, and operational follow-through.
• Ensure transaction accuracy, data integrity, process compliance, and reporting reliability.
• Use ERP, CRM, and dashboard data to improve planning, decision-making, and operational performance.

Skills

Leadership

Communication

Coaching

Decision-making

Cross-functional collaboration

Forecasting inputs

Operational analysis

Budgeting

Process improvement

Education

Bachelor's degree in Business, Operations, Supply Chain, Engineering, or related field

Lean Six Sigma certification

Tools

Microsoft Dynamics 365 Business Central

CRM systems

Job description

The Liftsafe Group of Companies is seeking an experienced Operations Manager to oversee and continuously improve the U.S. Factory Supply operations.

You will drive order fulfillment, inventory control, procurement, supplier coordination, warehousing, CRM/ERP usage, and KPI reporting to support profitable growth. Ideal candidate brings 7+ years in operations leadership within industrial distribution or safety products, with a track record of cross-functional collaboration, cost control, and