Senior Operations Manager (Social Housing)

ZipRecruiter; Gloucester (MA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading organization in affordable housing seeks a Senior Operations Property Manager. This home-based role requires managing a diverse surveying team and overseeing various property services. The ideal candidate will have strong leadership skills, experience in property management, and a focus on delivering quality services.

Qualifications

• Experience at a senior level delivering planned investment and repairs.
• Proven leadership of multi-disciplinary teams across wide geographical areas.

Responsibilities

• Manage and lead a team of surveying staff overseeing affordable housing.
• Develop strategic relationships with key partners for planned investment.

Skills

Leadership

Collaboration

Customer Focus

Education

HND level or equivalent

Tools

Excel

PowerPoint

Job description

Job Description

Our client, an affordable housing organisation, requires a Senior Operations Property Manager to join their expanding property services team. The role involves managing and leading a team of surveying staff to oversee the stock of their affordable housing portfolio.

The successful candidate will be expected to deliver regional repairs, voids, planned investment, and major works programmes, ensuring these are completed to targets and standards for revenue, cost, quality, and time, in line with the association’s repairs and investment strategy. Additionally, the role involves overseeing contractor performance and managing complex contractor relations to enhance overall deliverables and value for money.

This is a home-based role with occasional meetings on performance progress and office management. Responsibilities include managing a multi-disciplinary and diverse surveying team across a wide geographical area and managing allocated budgets.

Key duties include:

1. Developing and maintaining long-term strategic relationships with key partners to deliver a customer-focused programme of planned investment, major repairs, responsive, and void repairs, creating a seamless service with shared values.
2. Leading the appointment and management of sustainable partnerships, ensuring contractors, including specialists, are resilient, profitable, and deliver quality services.
3. Developing and embedding processes and procedures based on data evaluation.
4. Collaborating with other senior department members at both regional and organizational levels.
5. Managing the surveying team effectively.

Candidate requirements:

• Educated to HND level or equivalent, with a professional qualification in construction, housing, or property.
• Experience at a senior level delivering programmes of planned investment, major works, and responsive repairs.
• Proven leadership of multi-disciplinary teams across wide geographical areas.
• Experience managing large service budgets.
• Knowledge of building law, regulations, contracts, contract law, health and safety legislation, and best practices.
• Experience reporting to executive management teams and board level.
• Ability to work collaboratively within a development management team.
• Proficiency in IT applications such as Excel and PowerPoint.
• A full clean UK driving licence, as travel to different sites may be required.

To apply or for more information, please contact us. TristoneNash is acting as an employment agency on behalf of the client.