Senior Operations Manager - Rooms

mcrhotels.com; Newark (NJ); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to oversee hotel operations and ensure guest satisfaction. This role involves supervising multiple departments, assisting in employee development, and maintaining high service standards. The ideal candidate will thrive in a fast-paced environment, demonstrating strong problem-solving skills and effective communication. With a commitment to excellence, you will play a key role in achieving hotel profitability while fostering a positive atmosphere for guests and team members alike. If you're eager to make a significant impact in the hospitality industry, this opportunity is for you.

Benefits

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Qualifications

• Ability to evaluate and select among alternative courses of action quickly.
• Effective at handling problems, anticipating and solving issues.
• Proficient in financial data and basic arithmetic functions.

Responsibilities

• Ensure guest satisfaction and efficient hotel operations.
• Assist General Manager with financial reporting and training.
• Supervise various departments in the absence of the General Manager.

Skills

Positive Attitude

Problem Solving

Financial Understanding

Effective Communication

Stress Management

Education

High School Diploma or GED

Tools

Windows Operating Systems

Spreadsheets

Word Processing

Job description

Posted Thursday, May 8, 2025 at 4:00 AM | Expires Sunday, June 1, 2025 at 3:59 AM

The Senior Operations Manager - Rooms at the Newark Downtown Courtyard assists the General Manager to ensure guest satisfaction, efficient operation of the hotel and focusing on achieving hotel profitability.

ESSENTIAL FUNCTIONS:

• Comply and ensure adherence to MCR standards and regulations to encourage safe and efficient hotel operations.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate and Brand training programs.
• Ensure all levels of service are maintained in accordance with directives given by regional leadership.
• Participate in required Manager on Duty coverage as scheduled.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Comply and ensure adherence to MCR and Brand standards and regulations to encourage safe and efficient hotel operations.
• Assist the General Manager with the creation of financial reports as required by MCR. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Be in the public areas during peak times, greeting guests and helping as needed.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have a positive attitude and willingness to learn.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must have a high school diploma or GED.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).

PREFERRED QUALIFICATIONS:

• Previous supervisory experience preferred.
• Progressive experience in the hotel industry, including Rooms and Food & Beverage departments.

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone ofFast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members