Senior Operations Manager, Research Field Services

Rivel, Inc.; Westport (CT); Remote; USD 85,000 - 95,000; Full time

Job summary

Rivel, Inc. in the United States seeks a Senior Operations Manager, Research Field Services to lead field operations across active studies. The role blends hands-on fieldwork with team leadership in a flexible remote or hybrid setup.

The ideal candidate has 3+ years of people management, strong data integrity focus, and proven ability to coordinate multi-study workflows while driving efficiency and issue resolution in fast-paced environments.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of people-management experience.
• Strong attention to detail and data quality.
• Experience managing multiple concurrent projects.
• Ability to identify issues, troubleshoot, and drive resolution.
• Experience coordinating or leading teams in deadline-driven environments.
• Professional interviewing experience in market research or investor research is a plus.
• Excellent written and verbal communication.
• Strong organizational skills and ability to work independently.
• Proficiency with MS Word and Excel.

Responsibilities

• Lead field services operations across active studies, including activation and fieldwork.
• Manage research operations teams and external resources with clear priorities.
• Recruit and onboard field resources based on capacity needs.
• Maintain field databases and ensure privacy compliance.
• Identify and implement process improvements to increase efficiency.
• Conduct interviews to maintain field coverage during capacity constraints.

Skills

People management

Leadership

Project management

Attention to detail

Problem solving

Communication

Independent work

Interviewing

Market research

Data quality

Education

Bachelor's degree

Tools

MS Word

Excel

Job description

Join a Company That Makes Culture a Priority.

Rivel is currently seeking a talented, self-assured Senior Operations Manager, Research Field Services to join our Corporate Research division in a fully remote or hybrid capacity, if local to Westport, CT.

About Us

Rivel is one of the world's largest providers of investor perception studies and a trusted strategic advisor to public company leaders. For more than 35 years, we have helped management teams and boards strengthen investor confidence through research-driven insights, Investor Day strategy, messaging development, governance advisory and sustainability-related counsel. Our proprietary normative database and deep understanding of the investment community enables clients to make more informed decisions and communicate with greater credibility.

About You

You are a proactive, highly organized manager who thrives in a fast-paced environment and approaches priorities with urgency and sound judgment. You communicate clearly, respond promptly and confidently manage competing demands. Success in this role requires a strong, credible leadership presence; the ability to set clear expectations, provide decisive direction, develop others and ensure consistent follow-through; and the confidence to speak up, address issues and drive action when circumstances demand it. This is a hands-on role: you are equally comfortable leading the team as you are stepping directly into day-to-day fieldwork, troubleshooting and executing operations tasks when needed. The ideal candidate is analytical, detail-oriented and committed to supporting efficient research operations and data integrity.

PRIMARY RESPONSIBILITIES:

• Lead field services operations across active studies, including study activation, ongoing fieldwork and interviewer coverage, ensuring timely execution and proactive resolution of field challenges
• Manage assigned research operations teams and coordinate external resources, setting clear expectations and priorities, monitoring quality and performance, providing coaching and feedback, and ensuring accountability and consistent follow-through
• Recruit and onboard field resources based on capacity needs, providing ongoing guidance and support
• Maintain accurate field databases, ensuring compliance with applicable privacy requirements
• Identify and implement improvements to field processes, workflows, tools and overall efficiency
• Conduct interviews as needed to maintain field coverage during capacity constraints

REQUIREMENTS:

• Bachelor's degree; experience in market research/data analysis and/or finance a plus
• 3+ years of people-management experience
• Strong attention to detail and commitment to accuracy and data quality
• Experience managing multiple concurrent projects, workflows or operational priorities
• Demonstrated ability to identify issues proactively, troubleshoot problems and drive them to resolution with a sense of urgency and sound judgment
• Experience coordinating or leading teams in a deadline-driven environment
• Professional interviewing experience, particularly within market research, financial services or investor research, a plus
• Excellent written and verbal communication skills
• Strong organizational skills, sound judgment and ability to work independently and take initiative
• Proficiency with MS Word & Excel (intermediate to advanced Excel skills preferred)
• Alignment with Rivel's core values

The base range of compensation for this role is $85,000 - $95,000. Compensation for this position is adjusted based on skill, effort, responsibility, education, training, credentials, geographic location, working conditions and/or experience.