Senior Operations Manager Operations · Austin (Office) · Full-time Apply →

Abode Money; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Abode Money is seeking a highly autonomous utility player to lead operations initiatives in Austin. This role requires deep data orientation and a commitment to ownership.

You will manage customer support operations, lead email executions, and ensure compliance with property tax regulations. Ideal candidates have 3+ years of experience in relevant fields and are proficient with AI and data tools. The position will require in-person presence four days a week.

Qualifications

• 3+ years of experience in consulting, banking, product, operations, or startups.
• Proficient with AI tools and data tools.
• Ability to manage projects from idea to execution independently.

Responsibilities

• Lead customer support operations and manage contractor teams.
• Drive completion of high-impact problems with urgency.
• Research property tax regulations and create guides.

Skills

Operations management

Communication

Analytical skills

Project execution

Data proficiency (Excel/Google, SQL)

Customer support operations

Tools

ChatGPT

Gemini

Job description

The Role

We’re looking for a highly autonomous utility player to lead operations initiatives. This role will work closely with the CEO and COO.

This role is built for someone who wants real ownership, thrives on accountability, is deeply data-oriented, and will run through walls to get the job done.

What You’ll Do

• Operations Swiss Army Knife: Take on ambiguous, high-impact problems and drive them to completion with urgency, ownership, and data-backed decision-making.

• Own Customer Support Operations: Run customer support end-to-end, including managing and scaling a contractor team, setting SLAs, and building repeatable support processes.

• Lead Lifecycle & Email Execution: Manage customer email communications across onboarding, drip campaigns, and collections. Own deliverability, segmentation, and performance metrics.

• Manage Appeals Filing at Scale: Own the full appeals filing process across counties, ensuring accuracy, timeliness, and compliance while managing a team of 5+ contractors.

• Translate Regulations into Action: Research and interpret local property tax regulations, create clear customer-facing guides, and surface local nuances to the product and engineering teams.

Who You Are

• You are a natural owner who thrives in fast-paced, ambiguous environments.

• You are strategic and analytical, but confident in making decisions with imperfect information.

• You are a strong communicator who can influence and rally cross-functional teams.

• You are biased toward action and unafraid to get your hands dirty.

• You are low-ego and high-accountability. Your work - not your volume - builds your reputation.

Basic Qualifications

• You’re in Austin or willing to relocate. We’re in-person 4 days a week.

• You have 3+ years of experience in consulting, banking, product, operations, or early-stage startups.

• You have a track record of taking projects from idea to execution independently.

• You are Proficient with AI (ChatGPT, Gemini) and data (Excel/Google, SQL) tools.