Senior Operations Manager: Manufacturing & Customer Service

YKK AP America Inc.; Orlando (FL); Presencial; USD 85 000 - 115 000; Tempo integral

Resumo da oferta

YKK AP America Inc. is seeking an experienced operations leader to manage production, order entry, customer service, project coordination, shipping, facilities maintenance, and inventory control at the Orlando branch.

The ideal candidate has a Bachelor’s degree in Business or related field, 5+ years in operations leadership in manufacturing, and hands-on knowledge of fenestration product fabrication. Travel is under 10% and a strong focus on safety and efficiency.

Qualificações

• Bachelor’s degree in Business, Operations Management, or related field.
• 5+ years of operations leadership experience in production, assembly, or manufacturing.
• Strong knowledge of window and door fabrication processes (vinyl, aluminum, wood, or composite).
• Experience managing logistics, inventory and customer service teams.

Responsabilidades

• Prepares, schedules, and coordinates activities for fabrication, inventory and customer service to meet customer needs.
• Reviews production and operating reports and resolves operational, manufacturing, maintenance and inventory problems to ensure minimum costs and delays.
• Resolves worker grievances or submits unsettled grievances to Branch Manager for action.
• Compiles, stores, and retrieves production data.
• Provides customer service, assist with order entry and shipping or fabrication when needed.
• Resolves customer service issues such as RMAs, QC reports, credits, and no-charge invoices.

Conhecimentos

Operations leadership

Team supervision

Production planning

Formação académica

Bachelor’s degree in Business or related field

Descrição da oferta de emprego

YKK AP America Inc. is seeking an experienced operations leader to manage production, order entry, customer service, project coordination, shipping, facilities maintenance, and inventory control at the Orlando branch.

The ideal candidate has a Bachelor’s degree in Business or related field, 5+ years in operations leadership in manufacturing, and hands-on knowledge of fenestration product fabrication. Travel is under 10% and a strong focus on safety and efficiency.