Senior Operations Manager — Lead & Elevate Teams (Onsite Tempe)

Percepta LLC; Tempe (AZ); On-site; USD 88,000 - 90,000; Full time

Job summary

TTEC in Tempe, AZ is seeking a Senior Manager of Operations to lead and mentor managers, drive key performance metrics and ensure high quality customer experiences. The role is onsite in Tempe with a focus on managing client milestones and fostering a positive work environment.

Candidates should have 3+ years in call centers or sales management, a Bachelor’s degree, and strong data interpretation skills for reporting. A competitive compensation package including performance bonuses is offered.

Qualifications

• 3+ years in call center, customer service, or sales management.
• Bachelor’s degree or equivalent.
• Ability to mentor and develop managers.

Responsibilities

• Improve key metrics: revenue, CSAT, and quality goals.
• Mentor managers to meet goals and drive career mobility.
• Coordinate training on new or revised information for services, products, or processes.
• Support and motivate teams to resolve issues and maintain quality customer experience.

Skills

Call center experience

Customer service experience

Sales management experience

Data analysis

Education

Bachelor’s degree or equivalent

Job description

TTEC in Tempe, AZ is seeking a Senior Manager of Operations to lead and mentor managers, drive key performance metrics and ensure high quality customer experiences. The role is onsite in Tempe with a focus on managing client milestones and fostering a positive work environment.

Candidates should have 3+ years in call centers or sales management, a Bachelor’s degree, and strong data interpretation skills for reporting. A competitive compensation package including performance bonuses is offered.