Senior Operations Manager | Head Office

Boosta; United States; À distance; USD 100 000 - 165 000; Plein temps

Avantages offerts par ce poste

Paid time off (28 business days)

Flexible hours

Remote work possible

Medical insurance

Mental health care

Course and training reimbursement

English classes

Internal library and events

Team-building events

Résumé du poste

Boosta, a holding tech company with a global reach and a network of over 800 specialists, is seeking a Senior Operations Manager. You will drive operational efficiency, document processes, and lead cross-functional improvements across teams to ensure high-quality execution and SLA adherence.

You will implement data-driven improvements, optimize budgets, and support dashboards and workflows in Jira, while collaborating across business units to deliver consistent results in a flexible remote setup.

Qualifications

• Hands-on experience building, documenting, and improving business processes to be clear, efficient, and consistent.
• Ability to turn data into actionable improvements and solutions.
• Strong collaboration skills to align work across teams and departments.
• Experience driving change even without formal authority.

Responsabilités

• Create, optimize, document, and maintain operational processes.
• Drive continuous process improvement using data, automation, and AI-driven tools.
• Implement and monitor business process efficiency metrics.
• Support and improve projects, dashboards, and workflows in Jira.
• Coordinate projects to improve operational efficiency from planning to evaluation.
• Build cross-functional alignment and break down silos for coordinated execution.

Connaissances

Process improvement

Cross-functional collaboration

Data-driven decision making

Analytics

Documentation

Outils

Jira

Excel/Google Sheets

Description du poste

Hi!

We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.

We are looking for a Senior Operations Manager to drive operational efficiency, improve business processes, and strengthen collaboration across teams. In this role, you will turn operational challenges into practical solutions, introduce meaningful improvements, and ensure consistent, high-quality execution across operational teams.

What you will do:

• Create, optimize, document, and maintain operational processes.
• Drive continuous process improvement using data, automation, and AI-driven tools.
• Implement, monitor, and improve business process efficiency metrics.
• Support and improve projects, dashboards, and workflows in Jira.
• Coordinate projects aimed at improving operational efficiency, including planning, execution, and evaluation.
• Build and refine cross-functional alignment between business units and operational teams, breaking down silos and ensuring coordinated execution and delivery.
• Ensure consistent and high-quality execution of service delivery models across operational teams, with a focus on SLA compliance, clear ownership, and expected outcomes.
• Manage selected operational budgets and optimize expenses.

What we expect from you:

• At least 2 years of experience as an Operations Manager in a company with 200+ people.
• Hands-on experience building, documenting, and improving business processes, making them clear, efficient, and consistent.
• Strong collaboration skills, with the ability to align and coordinate work across different teams and departments.
• Proven ability to drive change and introduce new ideas, even without direct authority.
• Analytical mindset, with the ability to turn data and operational challenges into clear, practical solutions.
• Advanced Google Sheets or Excel skills, including formulas, pivot tables, and basic automation; experience building reports and tracking systems.
• Strong experience working with Jira is a plus.

Your journey with us:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Final interview.
• Step 4: Reference check.
• Step 5: Job Offer!

What we offer:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.