Head of IT | Head Office

Boosta; United States; Remoto; USD 180.000 - 230.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible hours

Remote work option

Medical insurance

Mental health care

Courses, trainings & English classes

Internal library & educational events

Teambuildings & corporate events

Descrizione del lavoro

Boosta, a holding tech company, seeks a Head of IT to own and develop the internal IT function. You will unite HelpDesk, Jira and InfoSec into one well-managed service with clear ownership, SLAs, and business-value validation.

Key duties include delivering IT service, owning Jira as a platform, and steering InfoSec operations. Build an integrated operating model, set roadmaps, measure performance, and improve cost efficiency.

Competenze

• Experience managing IT operations, HelpDesk, infrastructure or similar technical service teams.
• Experience with Jira administration or ownership of internal workflow/platforms.
• Ability to challenge business requests and validate business value before implementation.
• Experience with automation or AI tools for internal operations.
• Understanding of InfoSec operations: access management, security controls, MDM, vulnerability management, audits, security awareness.
• Strong analytical thinking: metrics, dashboards, service analytics, cost efficiency.
• Strong service delivery mindset: SLA, ticket flows, service quality, backlog management, prioritization, CSAT.
• Good communication with business teams, non-technical stakeholders and senior management.
• Upper-Intermediate English proficiency or higher, both written and spoken.

Mansioni

• Own HelpDesk service quality and SLA.
• Identify recurring issues and solve root causes.
• Improve onboarding, offboarding, equipment, access and support processes.
• Develop automation and self-service.
• Own Jira as an internal process platform, not just a task tracker.
• Validate Jira requests through business value, owner, impact and cost of complexity.
• Help business and infrastructure teams design scalable processes in Jira.
• Ensure execution of the InfoSec roadmap.
• Own access management governance together with relevant teams.
• Oversee access reviews, offboarding controls, MDM and other security controls.
• Track vulnerability remediation and security action items.
• Build one operating model for HelpDesk, Jira and InfoSec.
• Define and manage priorities across teams.
• Build clear roadmaps and regular reporting.
• Manage team performance and development.
• Improve cost efficiency, license utilization and operational effectiveness.
• Partner with business units and infrastructure teams proactively.

Conoscenze

IT operations management

HelpDesk leadership

Jira administration

InfoSec operations

Automation & AI tools

Metrics & analytics

Stakeholder communication

English proficiency

Descrizione del lavoro

Hi!

We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, we collaborate with over 800 specialists from different parts of the world, and millions of users use our products and services.

We are looking for a Head of IT who will own and develop our internal IT function.

The main goal is to turn IT, Jira and InfoSec from separate service teams into one well-managed internal IT service: with clear ownership, transparent SLA, proper prioritization, business-value validation, security governance and continuous improvement.

What you will do:

IT Service Delivery / HelpDesk

• Own HelpDesk service quality and SLA.
• Identify recurring issues and solve root causes.
• Improve onboarding, offboarding, equipment, access and support processes.
• Develop automation and self-service.

Jira Platform

• Own Jira as an internal process platform, not just a task tracker.
• Validate Jira requests through business value, owner, impact and cost of complexity.
• Help business and infrastructure teams design scalable processes in Jira.

InfoSec Operations

• Ensure execution of the InfoSec roadmap.
• Own access management governance together with relevant teams.
• Oversee access reviews, offboarding controls, MDM and other security controls.
• Track vulnerability remediation and security action items.

Management & Governance

• Build one operating model for HelpDesk, Jira and InfoSec.
• Define and manage priorities across teams.
• Build clear roadmaps and regular reporting.
• Manage team performance and development.
• Improve cost efficiency, license utilization and operational effectiveness.
• Partner with business units and infrastructure teams proactively.

What we expect from you:

• Experience managing IT operations, HelpDesk, infrastructure or similar technical service teams.
• Experience with Jira administration or ownership of internal workflow/process platforms.
• Ability to challenge business requests and validate business value before implementation.
• Experience with automation or AI tools for internal operations.
• Understanding of InfoSec operations: access management, security controls, MDM, vulnerability management, audits, security awareness.
• Strong analytical thinking: metrics, dashboards, service analytics, cost efficiency.
• Strong service delivery mindset: SLA, ticket flows, service quality, backlog management, prioritization, CSAT.
• Good communication with business teams, non-technical stakeholders and senior management.
• Upper-Intermediate English proficiency or higher, both written and spoken.

Nice to have:

• Experience managing InfoSec directly or working closely with security teams.
• Experience with DevOps, cloud infrastructure.

Your journey with us:

• Step 1: Pre-screen.
• Step 2: Interview.
• Step 3: Technical interview.
• Step 4: Final interview.
• Step 5: Reference check.
• Step 6: Job Offer!

What we offer:

• 28 business days of paid off.
• Flexible hours and the possibility to work remotely.
• Medical insurance and mental health care.
• Compensation for courses, trainings.
• English classes and speaking clubs.
• Internal library, educational events.
• Outstanding corporate parties, teambuildings.