Senior Operations Manager: Growth, Mentorship & Flexible Schedule

Egreenservices; Pasadena (CA); On-site; USD 135,000 - 194,000; Full time

Job summary

UnitedHealth Group in Pasadena, CA seeks a Senior Operations Manager to lead site operations, uphold safety standards, and drive measurable improvements. You will mentor teams, align stakeholders, and maintain a high standard of customer experience as part of a dynamic health services environment.

With a focus on self-motivation and continuous learning, you’ll navigate daily challenges, manage incidents, and contribute to growth plans and benefits while shaping Pasadena operations.

Qualifications

• Leadership experience in operations management.
• Ability to mentor and develop teams.
• Strong stakeholder management and communication skills.
• Portfolio or work samples demonstrating general expertise.

Responsibilities

• Follow safety protocols and best practices at all times.
• Keep Pasadena site running while improvements ship underneath.
• Question the brief when the brief doesn't match reality.
• Drive measurable improvements within your area of responsibility.
• Run point on general incidents until they're truly resolved.
• Guard the customer experience through every Collaboration change.
• Resolve customer concerns with patience and a focus on outcomes.
• Field curveballs from Pasadena clients without losing the thread.

Skills

Team Leadership

Self-Motivation

Stakeholder Alignment

Mentoring

Active Listening

Portfolio/Work Samples

Job description

UnitedHealth Group in Pasadena, CA seeks a Senior Operations Manager to lead site operations, uphold safety standards, and drive measurable improvements. You will mentor teams, align stakeholders, and maintain a high standard of customer experience as part of a dynamic health services environment.

With a focus on self-motivation and continuous learning, you’ll navigate daily challenges, manage incidents, and contribute to growth plans and benefits while shaping Pasadena operations.