Senior Operations Manager

Egreenservices; Pasadena (CA); On-site; USD 135,000 - 194,000; Full time

Job summary

UnitedHealth Group in Pasadena, CA seeks a Senior Operations Manager to lead site operations, uphold safety standards, and drive measurable improvements. You will mentor teams, align stakeholders, and maintain a high standard of customer experience as part of a dynamic health services environment.

With a focus on self-motivation and continuous learning, you’ll navigate daily challenges, manage incidents, and contribute to growth plans and benefits while shaping Pasadena operations.

Qualifications

• Leadership experience in operations management.
• Ability to mentor and develop teams.
• Strong stakeholder management and communication skills.
• Portfolio or work samples demonstrating general expertise.

Responsibilities

• Follow safety protocols and best practices at all times.
• Keep Pasadena site running while improvements ship underneath.
• Question the brief when the brief doesn't match reality.
• Drive measurable improvements within your area of responsibility.
• Run point on general incidents until they're truly resolved.
• Guard the customer experience through every Collaboration change.
• Resolve customer concerns with patience and a focus on outcomes.
• Field curveballs from Pasadena clients without losing the thread.

Skills

Team Leadership

Self-Motivation

Stakeholder Alignment

Mentoring

Active Listening

Portfolio/Work Samples

Job description

Whether you're early in your career or seasoned, this Senior Operations Manager role offers a real chance to make your mark. This general role at UnitedHealth Group turns 8 years into $135,000 - $194,000 and turns $135,000 - $194,000 into a stake in what comes next.

Key Responsibilities

• Follow safety protocols and best practices at all times
• Keep UnitedHealth Group's Pasadena, CA site running while improvements ship underneath
• Question the brief when the brief doesn't match reality
• Drive measurable improvements within your area of responsibility
• Run point on general incidents until they're truly resolved
• Guard the UnitedHealth Group customer experience through every Collaboration change
• Resolve customer concerns with patience and a focus on outcomes
• Field curveballs from Pasadena clients without losing the thread

What You'll Bring

• The composure to deliver bad news early and clearly
• The kind of listening that makes the other person feel heard
• A portfolio or work samples that demonstrate your general expertise
• The patience to mentor without taking over the keyboard
• The diplomacy to align stakeholders who don't agree yet
• Enough Team Leadership to be dangerous, enough Self-Motivation to be trusted

Rooted in Pasadena and restless by nature, UnitedHealth Group keeps reinventing how Self-Motivation and Continuous Learning fit together. Giving and receiving direct feedback is a skill we practice openly across every level.

We hand you $135,000 - $194,000, a growth plan, a mentor, and benefits, then let you flex your week to fit Pasadena the way you like.

Freshly verified active, this Senior Operations Manager position is accepting candidates now.