Senior Operations Manager: Global DC Leader with AI Insights

Fanatics Collectibles; Frazeysburg (OH); Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

Fanatics Commerce is seeking a Senior Operations Manager to lead inbound and outbound distribution operations, directing managers, supervisors, and staff to achieve peak performance. You will leverage data, automation, and AI-enabled insights to improve efficiency, drive revenue, and reduce costs, while ensuring safety and compliance in a fast-paced environment.

The role emphasizes ownership, team development, and a fan-first mindset, aligning staffing, process standards, and stakeholder

Qualifications

• 5+ years of Distribution or Warehouse management experience, with demonstrated ability to lead multi-department operations at scale.
• 3–5 years of Fanatics tenure, with deep familiarity with internal operations systems, standards, and culture.
• Proven ability to gather detailed and accurate information and translate it into internal operation systems and actionable operational plans.
• Strong analytical skills with a demonstrated ability to interpret data and translate findings into effective courses of action that improve performance and reduce costs.
• Strong computer proficiency including Excel, Word, Lotus Notes, Internet, Mainframe, FMS, and DMS.
• Excellent communication skills — written and oral — with the ability to effectively convey direction, expectations, and feedback to all levels of the organization.
• Exceptional planning and organizational skills, with the ability to prioritize competing demands, multitask, and perform effectively in a fast‑paced, high‑volume environment.

Responsabilités

• Lead multi-department inbound and outbound distribution operations.
• Direct Managers, Supervisors, and athletes to achieve peak performance through mentorship and staffing strategy.
• Drive fan-centric operational decisions using data, automation, and AI-enabled insights.
• Identify and implement process improvements to scale distribution operations and reduce waste.
• Ensure safety, quality, and compliance across the department while delivering on financial constraints.
• Monitor performance metrics and report to senior leadership to drive continuous improvement.

Connaissances

Distribution management

Warehouse management

Leadership

Data analysis

AI/Automation

Formation

Bachelor's degree in Business/Management

Outils

Excel

Word

Lotus Notes

Internet

Mainframe

FMS

DMS

Description du poste

Fanatics Commerce is seeking a Senior Operations Manager to lead inbound and outbound distribution operations, directing managers, supervisors, and staff to achieve peak performance. You will leverage data, automation, and AI-enabled insights to improve efficiency, drive revenue, and reduce costs, while ensuring safety and compliance in a fast-paced environment.

The role emphasizes ownership, team development, and a fan-first mindset, aligning staffing, process standards, and stakeholder