Senior Operations Manager, Food Manufacturing & Growth

The Cheesecake Factory; Rocky Mount (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Vacation and sick time

401K with company match

Dining discount 25-35%

Discounted cheesecake purchases

Annual dining stipend

Job summary

The Cheesecake Factory Bakery in Rocky Mount, NC seeks an experienced Senior Operations Manager to lead a 110,000 sq ft facility. You will manage three shifts, a 150-employee team, and drive cost-effective, on-time production while upholding safety standards.

Reporting to the Plant Director, you will implement a 4-step daily workflow, coach supervisors, and coordinate with QA and Shipping to ensure top-quality finished goods across our bakery operations.

Qualifications

• Minimum 10 years of career progression within food manufacturing.
• Minimum 7 years of management level experience within food manufacturing.
• Strong written and verbal communication skills.
• Ability to synthesize information from multiple sources to create performance-based training solutions.
• Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
• Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
• Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
• Drive sustainable and continuous improvement of KPI performance while building a world class team.
• Coach and provide feedback to managers, supervisors, and team members on production practices.
• Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
• Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce.
• Champion Safety Culture; ensure compliance with health and safety standards.
• Coordinate with department heads (QA, Shipping) to ensure top-quality finished products.
• Regulate work shifts to ensure proper workload distribution.
• Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
• Identify and address mechanical and procedural limitations affecting efficiency.

Skills

Communication skills

Synthesis & training

MS Office proficiency

Bilingual (Spanish & English)

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

The Cheesecake Factory Bakery in Rocky Mount, NC seeks an experienced Senior Operations Manager to lead a 110,000 sq ft facility. You will manage three shifts, a 150-employee team, and drive cost-effective, on-time production while upholding safety standards.

Reporting to the Plant Director, you will implement a 4-step daily workflow, coach supervisors, and coordinate with QA and Shipping to ensure top-quality finished goods across our bakery operations.