Senior Operations Manager

The Cheesecake Factory; Rocky Mount (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Vacation and sick time

401K with company match

Dining discount 25-35%

Discounted cheesecake purchases

Annual dining stipend

Job summary

The Cheesecake Factory Bakery in Rocky Mount, NC seeks an experienced Senior Operations Manager to lead a 110,000 sq ft facility. You will manage three shifts, a 150-employee team, and drive cost-effective, on-time production while upholding safety standards.

Reporting to the Plant Director, you will implement a 4-step daily workflow, coach supervisors, and coordinate with QA and Shipping to ensure top-quality finished goods across our bakery operations.

Qualifications

• Minimum 10 years of career progression within food manufacturing.
• Minimum 7 years of management level experience within food manufacturing.
• Strong written and verbal communication skills.
• Ability to synthesize information from multiple sources to create performance-based training solutions.
• Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
• Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
• Bachelor’s degree or equivalent experience required.

Responsibilities

• Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
• Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
• Drive sustainable and continuous improvement of KPI performance while building a world class team.
• Coach and provide feedback to managers, supervisors, and team members on production practices.
• Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
• Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce.
• Champion Safety Culture; ensure compliance with health and safety standards.
• Coordinate with department heads (QA, Shipping) to ensure top-quality finished products.
• Regulate work shifts to ensure proper workload distribution.
• Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
• Identify and address mechanical and procedural limitations affecting efficiency.

Skills

Communication skills

Synthesis & training

MS Office proficiency

Bilingual (Spanish & English)

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

You may know us for our delicious cheesecakes… and for being recognized by Fortune Magazine as one of the “100 Best Companies to Work For®” since 2014! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

Reporting to the Plant Director, the Senior Operations Manager will oversee all production activities and results for a 110,000 square foot facility operating three shifts, seven days a week, with 150 full-time employees, $160 million in gross sales, and $60 million in materials used annually.

You’ll thrive in this position if you are:

• Driven by results: you are conscientious and persistent about delivering timely, high-quality deliverables, and performing all job functions safely while follow instructions.
• Service oriented: you are a people person who is systematic and trustworthy and interacts constructively with peers or teams of various levels demonstrating strong, positive communication skills.
• Improvement focused: you never turn off the thought “how can I do this better/faster”.
• Pressure resistant: you have ice in your veins while under pressure. Maintaining a positive outlook at work while the heat is on is never an issue for you.

Here’s more of what you’ll get to do:

• Oversee daily planning, organization, quality, and production processes, ensuring material, equipment, and labor resources are available.
• Ensure products are manufactured correctly, cost-effectively, and on time, meeting specifications and quality requirements.
• Drive sustainable and continuous improvement of KPI performance while building a world class team.
• Ensure results are being driven through a 4-step process that includes huddles, SIC meetings, Red Zone and action related daily meetings that will be driven by the Senior Operations Manager.
• Coach and provide feedback to managers, supervisors, and team members on production practices.
• Design and implement plans for efficient use of materials and labor to meet manufacturing targets.
• Oversee hiring, orientation, and training of technical production employees to maintain a competent and motivated workforce.
• Champion Safety Culture; ensure compliance with health and safety standards.
• Address and provide corrective actions in alignment with Human Resources.
• Coordinate with department heads (QA, Shipping) to ensure top-quality finished products.
• Regulate work shifts to ensure proper workload distribution.
• Coordinate with Maintenance Manager for scheduled preventative maintenance of production equipment.
• Identify and address mechanical and procedural limitations affecting efficiency.

What we require:

• Minimum 10 years of career progression within food manufacturing.
• Minimum 7 years of management level experience within food manufacturing.
• Strong written and verbal communication skills.
• Ability to synthesize information from multiple sources to create performance-based training solutions.
• Proficient with Microsoft Office Suite (Windows, PowerPoint, Word, Excel, Outlook).
• Knowledge of HACCP, SQF, FDA, and other food safety guidelines.
• Bachelor's degree or equivalent experience required.

What we prefer:

• Food manufacturing experience with a high emphasis on baked, frozen goods.
• Knowledge and experience with the Baldrige Manufacturing Excellence model.
• Bilingual in Spanish and English.

What we offer:

• Eligible for annual bonus
• Vacation and sick time
• 401K with company match
• 25%-35% discount when dining as a guest
• Discounted cheesecake purchase program
• Annual stipend for dining in our restaurants

About the Company:

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mount, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.