Senior Operations Manager

Hertz Car Sales; Tulsa (OK); On-site; USD 65,000 - 150,000; Full time

Job summary

Join Hertz Car Sales as a Senior Operations Manager where you'll lead operations and ensure exceptional customer service while driving revenue. With responsibilities that include managing teams and improving processes, this role is pivotal for customer-focused success. Experience in customer service or operations management is essential for this dynamic position that offers substantial yearly compensation.

Benefits

Up to 40% off Hertz rentals

Hertz negotiated discounts

Credit Union

Health & Wellness benefits

Tuition Reimbursement

Pet Insurance

Paid Parental Leave

Career Growth with hands-on learning

Qualifications

• 1-3 years of Customer Service or Operations Management experience.
• Experience in the car rental tourism industry is a plus.
• Ability to manage and motivate a team.

Responsibilities

• Responsible for daily operations, fleet availability, and revenue generation.
• Leads processes to exceed customer expectations.
• Conducts performance evaluations and manages the airport when required.

Skills

Customer Focus

Team Management

Sales Management

Education

High School Diploma

Bachelor’s degree

Job description

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Join to apply for the Senior Operations Manager role at Hertz Car Sales

Job Description

Wage: $65,000 annually

Apply today and shift your career into drive for tomorrow as a Senior Operations Manager!

Job Description

• Manages Operations Managers and other airport support staff
• Responsible for daily operations, fleet availability, and revenue generation for his//her assigned function
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Resolves customer issues, ensuring a positive customer experience
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive, where applicable
• Manages the airport and assigned locations/geographic areas when the General Manager is not present
• Participates in the recruiting process, as required
• Provides management with various updates and indicators as requested
• Remains current on all administrative duties according to company policy
  
  

Qualifications

• 1-3 years of Customer Service or Operations Management
• Experience in the car rental tourism industry is a plus
• High School Diploma required Bachelor’s degree preferred
• Sales Management and Coaching
• Ability to manage and motivate a Team
• Customer Focused – ability to resolve customer service issues
  
  

Benefits And Perks

Not only do you get to be part of an organization where you Drive your Potential and Power your Passion you get major perks and discounts!

• Up to 40% off the base rate of any standard Hertz rental
• Take advantage of Hertz negotiated discounts (travel, tickets, electronics, food, fitness)
• Credit Union
• Health & Wellness benefits
• Tuition Reimbursement
• Pet Insurance
• Paid Parental Leave
• Career Growth with hands on learning
  
  

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Automotive

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