Senior Research Operations Manager

畅敲潭整; Friendly (MD); Remote; USD 70,000 - 100,000; Full time

Job summary

CoinsPaid is seeking a Senior Research Operations Manager to enhance research efforts by recruiting high-caliber participants and managing operations smoothly. In this hands-on role, you'll connect with B2B decision-makers, streamline recruitment processes, and support the research team while ensuring exceptional organization of digital tools and administrative tasks. If you're excited about the challenge of finding the unfindable and improving research dynamics, this position is an excellent fit.

Benefits

Flexible work environment

Team spirit and support for growth

Opportunity to work in a leading crypto payments company

Qualifications

• 3+ years of experience in participant recruitment, talent outreach, or lead generation.
• Strong communicator with a knack for finding hard-to-reach individuals.
• Organized and capable of managing multiple timelines and tools.

Responsibilities

• Recruiting high-caliber participants across B2B markets.
• Maintaining digital research environments and tools.
• Supporting administrative tasks related to contractor onboarding and payments.

Skills

Participant recruitment

Lead generation

B2B sales

Problem-solving

Communication

Tools

CRM systems

Scheduling platforms

Job description

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the “Best Crypto Payment Gateway for High-Volume Transactions”.

Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you – give us a shout!

About the Role

We’re looking for a Senior Research Operations Manager who thrives on chasing down the impossible-to-find, connecting with people, and making research operations hum behind the scenes.

This is not your typical ops job – it’s an experimental, hands-on role at the heart of how we do impactful research. Around 75% of your time will be spent recruiting high-caliber participants, often B2B professionals and decision-makers who don’t just hang out on panels. You’ll get creative, stretch into non-traditional channels, and build processes that scale and flex with our team’s needs.

The rest of your time will go into maintaining our tools and digital workspaces, and providing light-touch admin support – keeping things smooth, organized, and friction-free.

If you come from research ops, B2B sales, casting, production, or community building, and you get a rush from finding just the right person, we want to talk to you.

You Might Be a Fit If…

You love the challenge of finding the unfindable – and feel genuinely excited when you land that perfect recruit.

You’re equal parts scrappy and organized – able to improvise when needed, but keep the back-end clean and scalable.

You enjoy working in the background to help a team shine.

You have a natural curiosity about people and processes, and you’re always asking: How can I make this smoother?

Responsibilities:

Participant Recruitment & Management (75% of your time)

Your primary focus will be sourcing, recruiting, and managing participants across a variety of research projects. You will work closely with researchers and stakeholders to ensure recruitment efforts align with study goals and timelines. This includes:

Actively collaborating with the research team to define participant profiles, screening criteria, and recruitment strategies at the start of each study.

Identifying and reaching out to potential participants across diverse user groups.

Screening candidates to ensure they meet study criteria and quality standards.

Coordinating and scheduling sessions across multiple time zones, managing communication and logistics end-to-end.

Handling participant incentives, consent forms, and follow-up communication with care and professionalism.

Maintaining and optimizing participant databases, recruitment pipelines, and tracking tools to support ongoing research needs.

Many of our research studies involve B2B participants – decision-makers, professionals, and niche roles that can be hard to reach. This type of recruiting demands creativity, determination, and the ability to think outside traditional channels. You’ll often need to try unconventional approaches, chase down leads, and keep pushing when others might give up. If you get a little endorphin rush when a hard-to-find participant confirms, you’ll thrive here.

Workspace & Tools Support (15%)

You’ll ensure that our digital research environments are efficient, organized, and researcher-friendly. This includes:

Maintain and optimize digital research tools (e.g., scheduling platforms, CRM systems, panel tools).

Own and organize our internal research knowledge systems – ensuring that research documents, templates, playbooks, and findings are easy to access, up to date, and well-structured.

Keep shared research resources tidy, version-controlled, and researcher-friendly.

Act as a go-to support person when the team needs help accessing or navigating internal tooling.

️ Administrative Support (10%)

You’ll assist with light-touch administrative tasks related to contractor onboarding and financial processes. This includes:

Supporting documentation and coordination for external contractors.

Helping track invoices and participant payments.

Collaborating with finance or legal teams when needed.

What We’re Looking For! Must-Haves

3+ years of experience in participant recruitment, talent outreach, lead generation, or similar

A knack for finding hard-to-reach people – especially in B2B, professional, or niche communities

Comfortable with cold outreach, following leads, and getting creative with how you connect with the right individuals

Organized and confident managing multiple timelines, tools, and conversations at once

Friendly, professional communicator – someone who brings empathy and clarity to every interaction

Experience working in collaborative teams and supporting others operationally

Traits & Soft Skills

Creative problem-solver—you’re excited to try unconventional strategies to find the right people

Resilient and self-driven—you don’t stop when the inbox is cold or the lead is elusive

Detail-oriented in execution, but comfortable with ambiguity and experimentation

Friendly, fast communicator—great at building trust with participants, teammates, and stakeholders

Team-oriented, with a “how can I help?” attitude toward making research run smoothly

1. Participant Recruitment & Management

Proven experience recruiting hard-to-reach audiences – especially B2B decision-makers, niche professionals, or expert users

This experience may come from research recruitment, B2B sales prospecting, casting/talent production, or community building

Strong hunter mindset: creative, persistent, and strategic in how you find and engage the right people

You enjoy digging, experimenting with channels, writing compelling outreach, and building rapport quickly

Skilled in qualifying leads/participants through structured criteria or discovery calls

Comfortable scheduling across time zones, managing communications and follow-ups in a polished, human way

Experience managing participant or lead databases, pipelines, and tracking tools

Familiarity with incentivization and consent processes (or equivalent in sales, events, or casting contexts)

2. Digital Workspace & Tools Support

Experience maintaining tools such as Calendly, UserInterviews, RespondentIO, Monday.com, or other participant CRM systems

High level of digital organization – capable of keeping systems, templates, and shared folders tidy and version-controlled

Comfortable supporting researchers with tooling questions, access issues, and workflow improvements

Familiarity with organizing internal knowledge systems like Confluence, Notion, or Google Drive

3. Administrative & Financial Support

Experience coordinating with contractors or vendors (e.g., collecting documentation, onboarding materials, NDAs)

Basic familiarity with invoice tracking, participant payments, and coordination with finance or legal teams

Comfort navigating compliance processes lightly and professionally (e.g., ensuring proper documentation and approvals)

• Flexible Backgrounds Welcome

We value people who are great at finding and connecting with the right humans, regardless of industry. Experience may include:

User research recruitment (especially niche or B2B audiences)

B2B lead generation or outbound sales

TV/media production or casting

Community management or events with a strong outreach component

Freelance producer or coordinator roles with fast-paced logistical demands

Nice to have:

Experience in remote-first teams or fast-paced environments with evolving priorities

Why should you choose CoinsPaid?

To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other’s growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2024 CoinsPaid was awarded more than 10 times:

• Acquisition International 2024 – Best Crypto-payment Solutions Firm 2024 – Europe;
• World Business Annual Awards 2024 – Leading Blockchain & Cryptocurrency Firm in Europe 2024;
• World Business Annual Awards 2024 – Best Blockchain Initiative Europe 2024;
• World Business Annual Awards 2024 – Best Blockchain Fintech Company Europe 2024;
• Global Brands Magazine Awards – Leading Cryptocurrency Payment Solutions;
• ICA Compliance Awards – Development of Automated Real-time Risk Assessment System;
• Europe Fintech Awards – Crypto Award;
• EiGE Awards – Best Payment Provider 2024;
• World Business Annual Awards 2024 – Best Cryptocurrency Payment Solution Provider Europe 2024;
• World Economic Magazine 2024 – Best Digital Payments Solutions Provider;
• Malta Fintech Awards by Dynamic Events – Payment Services Provider of the Year;
• Global Brands Magazine Awards – Best Crypto Payment Gateway;
• Business Awards UK – Best Cryptocurrency Tech;
• EGR B2B – Best Cryptocurrency Service Supplier 2024;
• Global Cards & Payments Innovation Awards – Best B2B Payments Initiative;
• International Investor Award – Most Advanced Crypto Payment Processing Firm 2024.

Solid facts about CoinsPaid:

• Private and profitable company, registered and licensed in Estonia;
• Secure business, with regular financial and regulatory audits;
• Over 10 years of experience in the blockchain development;
• Over €700M processed in crypto monthly;
• Over 1M transactions processed monthly;
• Over 800 merchants accounts serviced;
• Over 270 team members across 30+ countries.

By joining CoinsPaid now, you’ll participate in building the world’s best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.

Sounds good? Well then, we can’t wait to see your resume!

To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/

Tagged as: 3-5 Years, 5+ Years