Practice Manager

Upperline Health Inc; Town of Florida (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Upperline Health Inc. is seeking an experienced clinic operations leader to drive in-clinic initiatives, own the P&L, and optimize visits, admissions and patient engagement across a multi-site network.

You will build strong teams with providers and staff, recruit non-provider clinical roles, and ensure daily clinic coverage while maintaining high-quality patient care and efficient scheduling. This role demands data-driven decision making and regional collaboration.

Qualifications

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Excellent written and oral communication skills.
• Experience recruiting and hiring non-provider clinical staff.

Responsibilities

• Lead the execution of in-clinic operational initiatives with clinics, doctors and leadership teams.
• Own clinic P&L and KPIs for both fee-for-service and value-based care.
• Build effective teams through partnerships with providers and clinic staff.
• Recruit and hire non-provider clinical roles and manage staffing.
• Ensure daily clinic coverage and appropriate staffing levels.
• Monitor scheduling, referrals and high-risk patient cadences.
• Resolve operational problems and respond quickly to care teams.
• Lead local market outreach and develop referral relationships with PCPs.

Skills

Clinic management

Healthcare leadership

Stakeholder influence

Communication

Team development

Tools

athenahealth EMR

Job description

• Lead the execution of in-clinic operational initiatives, including collaboration between clinics/doctors and central leadership, regional leadership, and broader care team.
• Own clinic P&L, including responsibility for KPIs for both the fee-for-service and value-based care business including visits, charges, patient enrollment, patient engagement, admits per thousand, etc. as well as staffing, and supplies ordering.
• Build effective teams through partnership with providers and clinic staff.
• Key accountabilities include recruiting and hiring of non-provider clinical roles, performance management, employee, and doctor experience, and minimizing turnover.
• Responsible for daily coverage in clinic and working to staff the clinic appropriately.
• Responsible for clinic referral conversion, monitoring of physician schedule templates, and adherence to scheduling cadence for high-risk patients.
• Solve operational problems in the moment and respond quickly to providers, clinic staff, and other care team members.
• Lead outreach efforts in local markets, developing relationships with PCPs and other referring providers, and producing referrals for clinic.
• Maintain a strong positive culture throughout the clinic; build trust and respect within a clinic environment.
• Make timely and high-quality decisions.
• Regular data reporting to operational leadership

Desired Attributes:

• Connection : you build trust, influence, and motivate people at all levels across a variety of job functions. You appreciate and seek diverse and different perspectives, both on your direct team and with peers
• Accountability : you crave responsibility and want to contribute to driving financial, operational, and cultural best practices for your region. You thrive in a fast-paced work environment
• Service : you roll up your sleeves and tackle challenges with a positive attitude., compassion and dedication
• Resilience: you demonstrate courage, adaptability and perseverance when tackling hard problems. You can independently translate high-level goals into actionable plans and enjoy implementing process.
• Excellence : You set and hold a high bar. You demonstrate curiosity in looking for ways to learn, innovate, and improve.

Qualifications:

• Direct management experience over a clinic team.
• Healthcare management experience is preferred.
• Proven experience leading and influencing a diverse group of stakeholders.
• Demonstrable success leading initiatives, establishing, and achieving goals, motivating a team.
• Excellent written and oral communication skills.
• Excellent computer skills and strong knowledge of medical terminology.
• Previous experience working in an EMR – athenahealthEMR is a plus.

Physical Demands and Working Conditions:

• Day-to-day work includes desk computer work and interaction with patients, facility staff and physicians.
• The work environment is characteristic of a health care facility with air temperature control and moderate noise level.

Compensation:

• Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.