Senior Operations Leader - Service Delivery & Growth

ColonialWebb Contractors Company; Richmond (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Vehicle Allowance

Career development and progression

401(k) plan with company match

PTO and paid holidays

Excellent medical, dental, life, vision and disability benefits

Employee Assistance Program

Employee referral incentives

Job summary

A leading MEP contractor in Virginia is seeking a Senior Operations Manager to lead service teams and drive operational performance. The ideal candidate will possess strong leadership skills, oversee field operations, manage budgets, and ensure safety and customer satisfaction. Applicants should have an Associate's degree or a trade certification along with a minimum of 10 years in the industry, demonstrating expertise in HVAC and plumbing operations. This role offers excellent benefits and opportunities for growth.

Qualifications

• Experience managing managers in a service-driven environment.
• Strong knowledge of HVAC, refrigeration, BAS, electrical, and/or plumbing operations.
• Solid understanding of building codes, ASHRAE standards, and OSHA regulations.

Responsibilities

• Lead and support field and office teammates with a strong focus on safety.
• Manage field teams, resources, and schedules for efficient service delivery.
• Own financial performance, including budgets, cost control, and P&L results.
• Build and maintain strong customer relationships.
• Drive process improvement and customer satisfaction initiatives.

Skills

Leadership

Communication

Problem-solving

Financial performance analysis

Safety management

Education

Associate’s degree or trade certification

10+ years of industry experience

Job description

A leading MEP contractor in Virginia is seeking a Senior Operations Manager to lead service teams and drive operational performance. The ideal candidate will possess strong leadership skills, oversee field operations, manage budgets, and ensure safety and customer satisfaction. Applicants should have an Associate's degree or a trade certification along with a minimum of 10 years in the industry, demonstrating expertise in HVAC and plumbing operations. This role offers excellent benefits and opportunities for growth.