Senior Service Operations Manager – HVAC & Plumbing

Wgwelchllc; Frederick (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Opportunities for growth

Job summary

A mechanical contracting firm in Frederick, Maryland is looking for a Senior Manager to oversee daily commercial HVAC and plumbing service operations. The candidate will manage dispatch, scheduling, and act as primary customer contact. They should have strong organizational skills, experience in HVAC or plumbing operations, and effective communication. The position offers competitive pay, health benefits, and opportunities for growth.

Qualifications

• 2+ years of dispatch, service coordination, or operations experience in HVAC, plumbing, or construction.
• Strong knowledge of commercial HVAC/plumbing terminology preferred.
• Experience with service management software preferred.

Responsibilities

• Schedule and dispatch commercial HVAC and plumbing technicians.
• Serve as primary contact for commercial customers and resolve service issues.
• Supervise 3–5 service technicians.

Skills

Organizational skills

Customer service

Multitasking

Communication skills

Education

High school diploma or equivalent

Associate degree or trade education

Tools

Service management software (Sage 300)

Microsoft Office

Job description

A mechanical contracting firm in Frederick, Maryland is looking for a Senior Manager to oversee daily commercial HVAC and plumbing service operations. The candidate will manage dispatch, scheduling, and act as primary customer contact. They should have strong organizational skills, experience in HVAC or plumbing operations, and effective communication. The position offers competitive pay, health benefits, and opportunities for growth.