Senior Operations Leader — Integrity, Risk & Regulatory Programs

Etsy, Inc.; New York (NY); Hybrid; USD 156,000 - 210,000; Full time

Benefits offered by this job

Equity package

Annual performance bonus

Competitive benefits

Job summary

Etsy, Inc. is seeking a Senior Business Operations Manager to lead Integrity, Regulatory, and Risk Operations, coordinating cross‑functional work across Product, Engineering, Analytics, Legal, Compliance, Finance, and Customer Ops.

This hands‑on IC role reports to the Senior Director of Risk, Fraud, and Financial Compliance and emphasizes planning, execution, and program leadership. The role focuses on operating cadence, leadership support, and driving large cross‑functional programs from

Qualifications

• Significant experience in program management, business operations, strategy, chief‑of‑staff, consulting, or a related field.
• Experience leading complex, cross‑functional programs with senior partners and multiple dependencies.
• Experience in technology, marketplace, payments, risk, regulatory, compliance, Trust & Safety, or operations is helpful.
• Strong written and verbal communication, ability to turn complex information into clear recommendations and decisions.
• Excellent organization and follow‑through, with the ability to balance details with the bigger goals.
• Good judgment handling sensitive information and navigating ambitious priorities.
• Comfort influencing without authority and managing ambiguity or changing priorities.
• Experience partnering with Analytics or other technical teams to measure progress and impact.

Responsibilities

• Develop and Lead our Operating Cadence, including planning, business reviews, and leadership meetings.
• Prepare agendas, pre‑reads, updates, and decision materials with clear owners and outcomes.
• Synthesize input from across the org into concise recommendations and follow‑ups.
• Define and manage large cross‑functional programs from definition through delivery and post‑launch improvement.
• Collaborate with Analytics and operations teams to establish baselines and measure results.
• Identify risks early and propose practical mitigation plans; raise decisions when needed.

Skills

Program management

Business operations

Strategy

Chief-of-Staff

Cross-functional leadership

Consulting

Job description

Etsy, Inc. is seeking a Senior Business Operations Manager to lead Integrity, Regulatory, and Risk Operations, coordinating cross‑functional work across Product, Engineering, Analytics, Legal, Compliance, Finance, and Customer Ops.

This hands‑on IC role reports to the Senior Director of Risk, Fraud, and Financial Compliance and emphasizes planning, execution, and program leadership. The role focuses on operating cadence, leadership support, and driving large cross‑functional programs from