Senior Operations Leader – Flexible, Multi-Site Cleaning

Svmservices; Richmond (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

ServiceMaster Services is seeking an Operations Manager to oversee a portfolio of 5–15 accounts and lead a team of 50–100 employees. The role reports directly to the Vice President of Operations and is pivotal to our operations team.

The candidate should have 7–10 years of leadership experience in operations management, with a track record of handling both full-time and part-time hourly staff, and proven budget oversight across multiple locations. Flexible hours, including weekends, are required.

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Proven ability to manage a full-time and part-time hourly workforce.
• Demonstrated ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized, with the ability to prioritize tasks and manage time effectively.
• Experience in the janitorial industry is preferred but not required.
• Proficiency in basic computer applications.
• High school diploma or GED; an associate's or bachelor's degree is preferred.

Responsibilities

• Maintain clean, secure, and safe environments for both customers and employees.
• Develop and execute effective cleaning plans, addressing absenteeism and other challenges.
• Train, motivate, and develop supervisory and production staff.
• Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.
• Monitor and control inventory of equipment, supplies, and materials.
• Ensure financial performance by achieving P&L goals for each account.
• Conduct regular inspections to uphold cleanliness, safety, and customer standards.
• Build strong relationships with clients through proactive communication and exceptional service.
• Identify opportunities for revenue growth and customer retention.
• Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Skills

Leadership

Communication

Customer service

Time management

Problem solving

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Basic computer applications

Job description

ServiceMaster Services is seeking an Operations Manager to oversee a portfolio of 5–15 accounts and lead a team of 50–100 employees. The role reports directly to the Vice President of Operations and is pivotal to our operations team.

The candidate should have 7–10 years of leadership experience in operations management, with a track record of handling both full-time and part-time hourly staff, and proven budget oversight across multiple locations. Flexible hours, including weekends, are required.