Operations Manager - Flexible Hours & Growth Opportunity

ServiceMaster Services; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

ServiceMaster Services in Petersburg, VA is seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. You will report to the Vice President of Operations and play a key role in delivering exceptional results in a dynamic janitorial services environment.

Responsibilities include developing cleaning plans, staff training, scheduling, and ensuring safety and customer satisfaction while driving revenue and maintaining strong client relationships.

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Experience managing a full-time and part-time hourly workforce.
• Ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication and collaboration skills.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized with the ability to prioritize tasks and manage time effectively.
• Experience in the janitorial industry is preferred but not required.
• Proficiency in basic computer applications.
• High school diploma or GED required; an associate's or bachelor's degree is preferred.

Responsibilities

• Maintain clean, secure, and safe environments for customers and employees.
• Develop and execute effective cleaning plans, addressing absenteeism and other challenges.
• Train, motivate, and develop supervisory and production staff.
• Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.
• Monitor and control inventory of equipment, supplies, and materials.
• Ensure financial performance by achieving P&L goals for each account.
• Conduct regular inspections to uphold cleanliness, safety, and customer standards.
• Build strong relationships with clients through proactive communication and exceptional service.
• Identify opportunities for revenue growth and customer retention.
• Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Skills

Leadership

Communication

Customer service

Time management

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Computer literacy

Job description

ServiceMaster Services in Petersburg, VA is seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. You will report to the Vice President of Operations and play a key role in delivering exceptional results in a dynamic janitorial services environment.

Responsibilities include developing cleaning plans, staff training, scheduling, and ensuring safety and customer satisfaction while driving revenue and maintaining strong client relationships.