Senior Operations Leader, Facilities Services

Keller Executive Search; Fort Lauderdale (FL); On-site; USD 100,000 - 110,000; Full time

Job summary

Keller Executive Search is seeking a Director of Operations for a janitorial and maintenance services client to lead day-to-day operations across all client accounts and drive growth with strong governance, reporting, and financial discipline.

Reporting to the CEO, you will oversee Area and Field Managers, enforce accountability, and reduce CEO involvement by 40% within six months by establishing clear authority and scalable processes that ensure service excellence.

Qualifications

• Bachelor’s degree in business, operations management, or related field.
• Minimum 5–7 years of progressive operations management experience, preferably in facilities services/janitorial.
• Leadership experience managing managers and multiple locations.
• Financial acumen in labor cost management, budgeting, invoicing, and reporting.
• Familiarity with LWO/LCP, OSHA, and labor law compliance; strong technology literacy.

Responsibilities

• Oversee day-to-day operations across the entire portfolio of client accounts company-wide.
• Ensure staffing coverage at or above 98% on a weekly basis.
• Enforce site visit cadence for Area Managers and Field Managers.
• Conduct periodic unannounced inspections to maintain quality standards.
• Ensure client escalations are addressed within 24 to 48 hours.
• Ensure all accounts follow company policies, best practices, and safety procedures.
• Lead weekly operational review meetings with Area and Field Managers.
• Ensure managers submit required R/Y/G status reports on time and with accuracy.
• Coach, correct, and elevate underperformance through appropriate channels.
• Establish and manage performance improvement plans; reinforce reporting hierarchy.

Skills

Leadership

Communication

Time management

Attention to detail

Education

Bachelor’s degree in business/ops management

Tools

Microsoft Office

Operational reporting tools

Job description

Keller Executive Search is seeking a Director of Operations for a janitorial and maintenance services client to lead day-to-day operations across all client accounts and drive growth with strong governance, reporting, and financial discipline.

Reporting to the CEO, you will oversee Area and Field Managers, enforce accountability, and reduce CEO involvement by 40% within six months by establishing clear authority and scalable processes that ensure service excellence.