Director of Frontline Performance & Analytics

Keller Executive Search; Kentucky; In loco; USD 100.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Healthcare coverage

Paid time off

Parental leave

Training and development

Relocation assistance

Descrizione del lavoro

Keller Executive Search partners with a private services business to appoint a Director of Workforce Performance who will lead through managers, raise workforce standards, and implement practical systems that improve service quality across client sites.

This role blends people leadership, performance management, analytics, and cross-functional partnership to strengthen productivity, accountability, retention, and frontline leadership effectiveness across the organization.

Competenze

• Proven experience improving workforce performance in frontline or distributed teams.
• Strong understanding of accountability, labor productivity, and performance standards.
• Experience collaborating with operations, HR, and field leadership.
• Ability to translate workforce data into practical action plans.

Mansioni

• Develop and implement workforce performance standards across multiple service locations.
• Partner with managers to improve attendance, productivity, service quality, and retention.
• Monitor workforce trends and identify coaching or corrective actions.
• Support consistent performance reviews, recognition, and accountability practices.
• Collaborate with HR and operations on staffing, onboarding, training, and employee relations.
• Review labor productivity, overtime, turnover, and service performance data.
• Build reporting tools for leadership visibility and decision-making.
• Foster a culture of professionalism, safety, and high performance.

Conoscenze

Workforce performance

Coaching managers

Data interpretation

Cross-functional

Formazione

Bachelor's degree in Business/HR/Operations

Strumenti

Workforce management systems

Performance reporting tools

Descrizione del lavoro

Keller Executive Search partners with a private services business to appoint a Director of Workforce Performance who will lead through managers, raise workforce standards, and implement practical systems that improve service quality across client sites.

This role blends people leadership, performance management, analytics, and cross-functional partnership to strengthen productivity, accountability, retention, and frontline leadership effectiveness across the organization.