Senior Operations Leader - Data-Driven Growth

Amazon Inc.; Romulus (MI); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Romulus, MI is seeking an Operations Manager to lead a team of salaried and hourly staff, driving safety, quality, attendance, and performance while delivering customer orders on time and to the right location. You will mentor talent, execute productivity plans, and partner with Safety, Engineering, and HR to meet business objectives.

This role requires data-driven decision making, strong communication, and the ability to manage large-scale projects across multiple

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Work a flexible schedule including weekends/nights/holidays.
• Experience with process improvement/Lean/Kaizen/Six Sigma.
• Experience leading a team of 2+ salaried and 70+ indirect employees.
• Strong problem solving and analytical skills.
• Excellent customer service and communication skills.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA, HR to meet objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours.
• Work in variable temperature environments and occasionally stairs.

Skills

Employee management

Performance management

Leadership

Data-driven decisions

Problem solving

Communication skills

Customer focus

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Romulus, MI is seeking an Operations Manager to lead a team of salaried and hourly staff, driving safety, quality, attendance, and performance while delivering customer orders on time and to the right location. You will mentor talent, execute productivity plans, and partner with Safety, Engineering, and HR to meet business objectives.

This role requires data-driven decision making, strong communication, and the ability to manage large-scale projects across multiple